Group Service Associate

If you are interested in sports jobs with the New Orleans Saints and Pelicans, you’re in the right place!

Who we are:

The mission of the New Orleans Saints and New Orleans Pelicans is to be #1 in everything we do and to be a global brand to all of our fans. We take pride in the growth and success of the entire Gulf Coast region and are committed to leveraging our resources and goodwill to foster meaningful change for the greater good of society and our community. We celebrate individuality and value all identities and experiences, and value the perspectives of our team members. Our team members are integral to our success, and we stand beside them through success and hardship. We make it a priority to make all team members feel included and their opinions be heard. Together, we win!

Who you are:

You want to be part of a team that values community, integrity, excellence, and an organization where people come first and are celebrated. You love the industry of sports, and are excited by the potential of working for two major leagues, the NFL and the NBA. You understand and appreciate that New Orleans is a unique city with so much to offer, and you want to be a part of the vibrant community that wants to see it’s teams be the best. You are passionate, driven, and ready to work hard and have fun.

Position Summary:

We are seeking a Group Service Associate to join our team. The primary responsibility of the Group Service Associate is to coordinate and execute group sales and service programs, events, and initiatives. This is a temporary, 10-month associateship, based in the New Orleans, LA area.

What you will be doing:

Day-to-Day Service Responsibilities

• Assist Ticket Sales Team with group touch point process
• Answer incoming service calls
• Attend select client meetings to convey service related items
• Assist with prospecting for Account Executive sales efforts
• Provide input on service components and execution of new group program development
• Assist and execute Group Department Events
• Create service recaps of each event
• Making sure the group “GL” is staffed and covered.
• Group service calls
• Overseeing and creating promotional material
• Other duties as assigned by the Group Sales and Service Manager

Game Day Responsibilities

• Execution of group Fan Experience Package and additional assets
• Other duties as determined by the Group Sales and Service Manager

What you’ll bring:

• At least 1 year of service experience, in sports or entertainment industry preferred
• Extremely well-organized with the ability to multi-task effectively
• Excellent verbal and written communication skills
• Proficient with Microsoft Office (Word, Excel & Powerpoint)
• Proficient with Microsoft CRM and SRO preferred
• Flexibility to work extended and/or irregular hours, including nights, weekends and holidays, as required, in non-traditional settings

What we offer:

• Medical Insurance Options
• 401K Program with Company Contribution
• Paid Holidays
• Wellness Program and Gym Membership

Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.

The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case-by-case basis. If you request an accommodation, it is essential that you participate fully in the interactive process.