Overview
As part of the Retail department and under the direction of the Retail Operations Manager, the Sales Associate is responsible for selling retail merchandise to fans in accordance with the Brewers Team Store customer service standards in all retail store locations and/or kiosk locations. Responsibilities consist of cashiering, customer service and other retail needs.
Core duties for this role include, but are not limited to:
- Exhibit excellent customer service utilizing Brewers Team Store GLOVE service
- Greet all fans making them feel welcome in all retail locations
- Listen to fans’ needs, assists on sales floor, selects/helps locate merchandise
- Offer product information
- Validate fans’ selections
- End the fans’ experience with a Thank You
- Maintain sales floor zones to Brewers Team Store visual and merchandising standards
- Routinely stock merchandise and face items on shelves
- Monitor fitting rooms in select locations, return merchandise to sales floor
- Answer the phone and assist fans placing over the phone orders
- Efficiently process sales utilizing retail point-of-sale system
- Accurately scan merchandise, Accept payment, Bag merchandise
- Set aside and notify supervisor of defective, mismarked, mislabeled, shopworn, or damaged items
- Watch for and recognize security risks and report to management
- Maintain cleanliness and safety standards throughout all retail locations/kiosks
- Follow Brewers Team Store policies and procedures
The ideal candidate will have:
- Excellent customer service skills; ability to adhere to Brewers Team Store service standards
- Good communication skills; ability to communicate with guests and co-workers
- Attention to detail
- Ability to handle multiple tasks simultaneously in fast-paced environment
- Ability to work independently and as a team member
- Willingness to work at any location as assigned
- Capable of following job guidelines and supervisors' instructions
- Retail sales experience preferred but not required
- Prior experience working with point of sale (POS) system preferred
Work Hours
This is a part-time, in-season (April-October) position that requires availability on weekdays, weekends and holidays depending on the game schedule. Shifts range from morning to evening and typically start 3-4 hours prior to game time, concluding once the game has ended and closing tasks have been completed.
Our Team
The Brewers Retail department captures and personalizes each fan’s visit to the stadium and contributes to the memories made at American Family Field. Our goal is to be the friendliest and most knowledgeable retail staff in the MLB. We represent ourselves, our city & our brand.
Our Pitch
You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.
Perks
- Ballpark discounts
- Recognition program and incentives
- Diversity, equity and inclusion training and development
For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.
