Location:

Manchester, GB

Opening Date: 31 Oct 2023

Full Time / Part Time: Full Time

Contract Type: Permanent

Closing Date of Applications - 14th November 2023

Our Story

Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.

Our Winning Team

MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.

The Senior Solution Design Manager will be responsible for design, implementation and delivery of fan facing features across our digital platform and products.

You will bring well proven skills, experience and options into the existing team that can contribute to our collective aim of creating a truly integrated and frictionless fan experience for all.

Working with key suppliers, stakeholders, you will take a hands-on approach to translate technical and functional business needs into pragmatic system solutions ensuring a seamless and enjoyable experience for both our fans and internal users.

Alongside fellow solution design managers, digital designers and development teams you will take a hands-on approach to successfully deliver out a roadmap of change, always with the fans needs in mind.

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and dental cover, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.

Your Impact

1. Develop strong relationships with internal stakeholders to become a trusted digital advisor and champion within the wider business

2. Understand product visions and objectives to co-create and own a roadmap of solution development that delivers against this, aligned to wider Fan Technology Solutions team technical and product strategies.

3. Ensure the delivery of high-quality and user-centric fan solutions, coordinating with cross-functional teams to meet project timelines and deliverables.

4. Analyse solution performance metrics, user feedback, and market trends to iteratively improve and optimize fan technology solutions and features.

5. Manage and roadmap a backlog of development items ensuring they are prioritised with design / development teams and delivered out to a high standard.

6. Maintain, monitor and troubleshoot products to ensure the high stability and performance of live features and to proactively introduce incremental improvements.

7. Test and experiment with new digital technologies, services and potential suppliers that may further aid the fan experience and / or online revenue generation across the digital estate.

What we are looking for

Essential

Proven experience as a product manager (or equivalent role) for consumer facing products.
Understanding of digital product management methodologies, including Agile, Scrum, and experience in implementing them in a digital product environment.
Experience working with content management systems.
Experience working with and interpreting data analytics tools.
Experience of working with user data and aware of legal frameworks (GDPR, PCI, etc.).
Good grasp of technical systems, architecture, APIs and technologies.
Excellent communication skills.
Proven problem solver.

Desirable

Experience with digital technologies, platforms, and tools, and a good understanding of software development processes and methodologies.
SEO knowledge and how to optimise.
Experience of analysing user journeys and conversion using third party tools.
Experience with user testing and interpreting feedback to determine changes.

Welcome to your City

City Football Group is on a mission to become the world’s leading sports entertainment organisation, and we will continually push to achieve this with talented colleagues from diverse and wide-ranging backgrounds.

Those different perspectives and experiences will continue to help us empower better lives, create electric moments for the fans and seize opportunities for the future.

Positive impact that leads to lasting change is at the core of our values, if you want to be part of this forward movement, we welcome you

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