Deputy Catering Manager

JOB PURPOSE

• To support and deputise for General Catering Manger as required.
• To ensure the business is operated in an effective and profitable manner.
• To oversee the match day and event activity and ensure customer service is of an excellent standard.
• To ensure financial targets are achieved.

To ensure catering activity is delivered in a safe and efficient manner

RESOURCES MANAGEMENT

Management responsibility for: Catering Administrator, Catering Assistant.

Reports to: General Catering Manager

Other Key Contacts – Head Chef, Commercial Events Team, Commercial Administrator

Budgetary signing limit and commercial framework: N/A

KEY RESPONSIBILITIES

• To support and manage the delivery of matchday catering operations
• To support the implementation of operational plans for all catering services across all sites that support wider functions and increase income generation for the Club.
• Provision of an excellent customer experience at all matches and events.
• The co-ordination and communication of catering activity in all function rooms during matches and events.
• To ensure the provision of high-quality standards in all corporate areas of the stadium for the service of food and drink.
• Support the 1st Team and Development Squad with home and away match boxes.
• Ensuring catering staff have all the required training and information and that they are properly motivated and able to achieve the required level of service for each event.
• Supporting the development of packages for food and drink which enhance the experience and create opportunities for income growth.
• Compliance with food safety, HACCP and licensing legislation and all club policies and regulations governing the provision of a safe environment.
• Ensuring that financial targets are met, and costs are controlled in line with budgets.
• To ensure that systems are used effectively to enable the smooth process for all payments and billing on match days and during any event.
• To ensure that catering spaces are well maintained and that any repairs to spaces or equipment are done in a manner that avoids disruption to services.

*This job profile is not an exhaustive or definitive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job profile and duties might be amended as the job evolves considering the needs of the business and at the discretion of management.

Health & Safety:

Line Manager requirements:

• Maintain up to date knowledge of Health & Safety legislation and ensure compliance with the Club’s Health & Safety Policy and all relevant regulations.
• Maintain up to date knowledge of Licensing legislation and ensure compliance with the Club’s Policy and all relevant regulations.
• Maintain up to date knowledge of food safety legislation and ensure compliance with the Club’s Policy and all relevant regulations, including the regulations surrounding dietary requirements and allergens.
• Support the requirements of the Food safety regulations and specifically lead the collation of all necessary due diligence legislation.
• Consider the Health & Safety implications of all operations within your area of responsibility.
• Support and uphold agreed standards for Health & Safety compliance, including assisting in accident, dangerous occurrence and near miss investigations within your area of responsibility.
• Direct the adherence to, and implementation of safe management systems in line with legislation and Club policy within your area of responsibility.
• Carry out induction briefings to direct reports and where applicable induct any workers/volunteers/contractors/visitors etc when entering the premises.
• Carry out safety briefings to all staff regarding, urgent safety information, general safety information and any changes to Club policies or procedures.
• Regularly conduct and review risk assessments, safe working, and management systems
• Lead any Health & Safety training needs and ensure that all training is completed by your direct reports.
• Manage and monitor the performance of subcontractors, suppliers, and partners, etc and make appropriate Health & Safety recommendations for performance improvement.
• Liaise regularly with the Club’s appointed Health & Safety representatives to support and maintain compliance.
• Maintain records of all Health & Safety issues within your area of responsibility.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

• Qualifications to GCSE or A-level standard that include mathematics.
• Microsoft Office skills including extensive knowledge of Excel, Outlook etc.
• H&S training to a level commensurate with work activity
• Food safety training to a level commensurate with work activity.
• NCPLH Qualification.
• FSA Allergen Management Training

Specific Experience:

• Background in Stadium Hospitality of Conference Centre catering activity.
• At least 3 years in a management role in an organisation where catering hospitality is a core function.
• Experience managing a team of at least 15 staff.
• Ability to work with minimum supervision.
• Specific track record for the successful development of staff and teams.
• Able to demonstrate the ability to build turnover and meet targets.
• Can demonstrate a commitment to excellent customer service and methods of achieving it.
• Excellent verbal and written communication skills.
• Ability to prioritise tasks and to delegate them when appropriate.
• Ability to function well in a high-paced environment.

Abilities/Skills/Knowledge:

• High standard of personal presentation.
• Understanding the importance of health and hygiene
• Passionate about food, drink, service, and hospitality industry
• Highly developed problem-solving skills, resilience, and the ability to perform well under pressure.

• Flexibility in working hours.
• Must be pro-active, motivated, organised, responsible and able to work independently as well as in a team.

• Demonstrate good motivational and team building skills and can resolve issues where appropriate.
• Focused on achieving success and solutions orientated.
• Able to work collaboratively and cross functionally.
• Be an ambassador for the Club always presenting the Club in a positive image.

Additional Information:

• Applicants must be eligible to live and work in the UK.

SAFEGUARDING STATEMENT

The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance.

The Club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults, have been subject to the most stringent of recruitment practices which include Criminal Record Checks and reference checks. These staff are alert to signs of abuse or maltreatment and will refer concerns to the relevant Designated Safeguarding Officers using the agreed safeguarding procedures.

EQUALITY STATEMENT

The individual must at all times, carry out their duties with due regard to the Clubs policies and procedures and in particular the Club’s Equality, Diversity and Inclusion Policy.

The individual must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description and to promote positive working relationships between all internal and external stakeholders. The individual must contribute to encouraging equality and respecting diversity by embedding such values in the workplace and challenging inappropriate behaviour and processes.