Retail Store Manager, Liverpool One Store

About the role

We have an exciting opportunity for an individual to join our Liverpool One store team as a Store Manager. In this role you will be fully accountable for the store and controlling store costs whilst motivating a large team to consistently deliver high standards of performance, enabling store targets to be exceeded on a regular basis.

The Liverpool One store is our flagship LFC store in the heart of the city and following a recent refurb it delivers a brand-new concept that spreads across two floors. This store is utter heaven for our LFC fans, offering everything from club merchandise, fashion, and special edition products to signed collectables displayed in a brand-new gallery viewing area.

Our retail stores have done some amazing collaborations with LeBron, Nike and most recently with Converse, which included a new limited-edition capsule collection with a celebration of the diverse and creative nature of the club’s beating heart – it’s supporters.

What will you be doing?

• Leading the store, making smart commercial decisions to drive sales and generate revenue. Working in conjunction with the Director, Retail Store to determine the strategic direction of the store and leading the implementation of these initiatives.
• Ensuring that you drive the store`s excellent performance and achievement of the EBITDA, through commercial decision making, driving store standards so that the store is consistently performing in all areas, including Visual Merchandising, Customer Service and Compliance.
• Day to day management of the store, including key holder responsibilities and management of store priorities and KPIs.
• Completion of management paperwork and all activities in accordance with Store Compliance audits.
• Completing customer service observations and floor walks to ensure we maintain high store standards and directing the team to implement any actions.
• Accountability for the visual presentation of the store and carrying out regular floor walks to ensure the store meets the required standards.
• Overseeing and accountable for shopfloor moves and any promotional activities and product launches, for example Kit launch and Christmas.
• Implementing and consistently delivering store standards, retail guidelines/policies/processes and retail compliance and ensuring that the team are fully trained, and these areas are fully implemented.
• Coaching and developing your team.
• Accountability for managing and tracking costs against budgets.

Who are we looking for?

To be successful in this role, you will have previously experience working within a managerial position within a fast-paced retail environment. It is vital you are a strong leader with excellent organisational skills and able to manage, motivate and drive a large team day to day. Within this dynamic role, you will have previous great store and retail operations knowledge, including the experience to go with it.

You’ll have excellent product knowledge and the awareness of what makes an excellent shopping experience for our customers and how to deliver this. You will have strong numerical/analytical skills and the ability to interpret figures to make smart commercial decisions, whilst controlling budgets and labour costs. The right candidate will be able to build effective, strong relationships with external and internal stakeholders whilst understanding the importance of working with other departments such as our distribution centre and merchandising team to run a smooth operation.

Why should you apply?

Liverpool FC Retail is a multi-channel operation, and we now have multiple stores located at the Anfield Stadium, Williamson Square, Chester, Belfast, Liverpool One and Dublin. Liverpool FC Retail has one of the most comprehensive product ranges in world football; we carry at least a thousand different products at one time, which rise during peak trading.

This is a full-time permanent role working 40 hours per week, on a 5 from 7-day basis. Your main base will be our Liverpool One Store which is close to local bars, shops and restaurants and has great views over the river Mersey.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.

You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

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