Suite & Hospitality - Client Services Seasonal Assistant

Position Profile: Client Services Seasonal Assistant
Department: Suites & Client Services
Reports to: Sr. Client Services Manager
Status: Seasonal, Hourly

JOB SUMMARY: The Client Services Seasonal Assistant will assist with premium events, hospitality and suite services for the organization. The Seasonal Assistant will gain hands on experience in professional sports business development and customer relations. In addition to other tasks, the Seasonal Assistant will assist with maintaining current hospitality programs, suite member relationships, and planning and facilitating VIP client events. The Seasonal Assistant will acquire the ability to interact with key executives and decision-makers from local and national companies as well as learn the value of organization and communication.

RESPONSIBILITIES:

• Client Services Support – Plan, prepare, execute and recap all special events including but not limited to VIP gatherings, concerts, college football games etc.
• Suite Member Support – Assist in maintaining current partnerships, including ticket fulfillment, gift deliveries, suite presentation, entertainment tracking, catering etc.
• Account Management Support – Assist the Client Services team in their needs to execute game day operations, special events, hospitality programs and all tasks pertaining to current client services & suite management.
• Chiefs Game Day – Suite Member fulfillment and VIP hospitality.
• Sales Managers Support – When necessary, assist Sales Managers with tasks related to new business such as researching key prospects, finding high level contact information and following up with sales managers on these leads, assisting with presentation meetings and industry analysis.
• Manage the suite show-ready process.
• Learn product offerings and be able to speak knowledgably to potential customers.
• Offer fresh ideas, events and programs to add value for current and potential Suite Members.
• Other duties as assigned.

QUICK FACTS / REQUIREMENTS:

• Any relocation and housing expenses are the responsibility of the seasonal assistant.
• All candidates must have authorization to work in the U.S.A.

HOURS REQUIRED:

• 40 hours per week and events/game days.

PHYSICAL REQUIREMENTS:

• Light office duties and activities.
• Will periodically be required to lift and carry equipment up to 50 lbs.

QUALIFICATIONS/SKILLS:

• Bachelor’s degree from a four-year accredited college or university preferred.
• Ability to travel around the Kansas City area for events, deliveries, etc.
• Qualified candidates must possess superior organizational skills, attention to detail and be able to function in a fast-paced, multi-task setting.
• Individuals must possess excellent oral and written communication skills.
• Candidate should strive for a high level of customer service at all times.
• Must have a working knowledge of the following Microsoft Office programs: Word, Excel, PowerPoint, Outlook.
• Must be able to handle confidential, privileged, and/or sensitive information.