About the Jacksonville Jaguars

The Jacksonville Jaguars are a professional football team and a member of the National Football League’s AFC South Division. The Jaguars are one of the NFL’s youngest franchises, playing their first regular season home game on September 3, 1995 in Jacksonville, Florida and have since won four division titles. The Jaguars are owned by Shahid Khan, a visionary leader whose businesses include Flex-N-Gate, Fulham Football Club, All Elite Wrestling, Bold Events and Iguana Investments. Since 2012, Mr. Khan’s impact on the Northeast Florida community has exceeded $500 million, including charitable giving through the Jaguars Foundation, capital improvements to EverBank Stadium and the creation of Daily’s Place, which hosts upwards of 40 concerts a year. The Jaguars and Iguana Investments recently opened the state-of-the-art Sports Performance Center (Miller Electric Center), which now houses all of football operations for the Jaguars, including players, coaches and other personnel. Over the next several years, the Jaguars and Iguana Investments will complete Phase 1 of the Shipyards, a reimagination of the riverfront which will include a Four Seasons Hotel and Private Residences, an office building and modernized marina, as well as begin additional projects to transform the area around the stadium into a year-round, mixed-use sports and entertainment district.

The Jaguars company values are Passion, Respect, Innovation, Dedication and Empowerment (PRIDE). The Jaguars believe in the importance of diversity, continual learning and transparency. We also understand the role that excitement, originality and fun play in the workplace. All of these ideas come together to build a strong and dynamic workplace culture. Because of this, we are dedicated to, and encouraged by, leading the way in developing a distinct and inclusive team.

Summary

This position will oversee the hiring, talent management, and people operations ensuring that that all parts work together to create seamless workflows and an engaging, inclusive and productive workplace.

Job Responsibilities

Have full ownership of the day-to-day People function and correlated tools; which includes, but is not limited to, HRIS management, HR data integrity, reporting, all systems team members need access to and other core people functions.
Recommend and implement the best tools and systems in order to build a strong foundation for the People Operations team and all employees.
Oversee and execute the full employee lifecycle, inclusive of recruitment, the interview process, paperwork, onboarding, performance management and offboarding.
Onboard new employees; oversee and coordinate new hire orientations.
Act as a liaison between the People and Culture team and the Payroll and Benefits team on various team member matters.
Partner with payroll and benefits team to ensure competitive benefits programs are in place in order to support the company’s ability to attract and retain top talent.
Process all administrative needs as part of an employee’s lifecycle, such as: FMLA, accommodations, LOA requests, employment verifications, tuition reimbursement, unemployment claims, name changes, etc.
Oversee performance review and feedback processes.
Identify key performance indicators for the organization's people operations function; assess the organization's success and competitiveness based on these metrics.
Ensure company remains compliant with Federal, state, and local laws and regulations and file all required reports in a timely manner.
General office administrative oversight. Inclusive of: management of office spaces and desk assignments, employee collaboration and meeting areas and vendors.
Oversee general and routine offerings and operations, such as: employee daily lunches, game day people operations (game day communications, shuttle service, game day meal, etc) and various other employee perks.
Implement and assist with other needs and projects as they arise.
This role will oversee two employees.

Job Qualifications

College degree.
Minimum of seven (7) previous years’ relevant experience.
HRCI or SHRM certification strongly preferred.

Requirements

Strategic thinker.
Experience in recruiting and interviewing.
Strong ability to build rapport, relate to others is a must.
High-performing and able to build high-performing teams.
Discerning eye for talent and high standards for excellence in candidate selection.
Comfort building things from scratch and ability to synthesize ideas and frameworks.
Ability to handle confidential and sensitive issues with diplomacy, discretion and integrity.
Working knowledge of and experience with various HR systems, processes, policies, practices, procedures and tools.
Extensive knowledge of Ceridian Dayforce a plus.
Demonstrated understanding of employment and labor law policies, regulations, and practices.
Independent, self-starter who takes the initiative to identify and assist in resolving problems both within and beyond areas of direct responsibility.
Excellent judgment and ability to maintain effectiveness, professional demeanor, and positive attitude, even in ambiguous situations and during high-pressure periods.
Oversaw performance review processes previously, a plus.
Exceptional organizational skills with attention to detail.
Ability to lead a team.
Model the behaviors that demonstrate commitment to the Jaguars Vision, Lens, Purpose and Values.

Perks and Offerings

Here is insight into some of the perks and offerings of the Jaguars and Bold Events:

Health, Dental, Vision and Life insurance options
Mobile phone stipend
100% match of the employee’s contribution, up to 5% of income, in company 401(k) program
16 weeks of paid parental leave, including adoption. Leave Sharing option available
Company provided lunch, during the work week
Wellness Programs inclusive of: Employee Assistance Program through NFL Lifeline as well as Colonial Life; preferred access to mental health appointments; access to onsite weight facility; company sponsored rec leagues; significant discounts to local YMCA; wellness challenges
Team member recognition and mentor programs
20 paid company holidays in addition to 17 days of PTO (that’s over 1 month of paid time off!); Summer Fridays
JagsU and various company and departmental training and development options
Various employee events and celebrations such as: an Employee Anniversary Celebration, PRIDE Awards Ceremony, Employee Days of Service, Employee Appreciation Day, a holiday party, quarterly all team meetings, happy hours and more
Opportunity to receive tickets to various events such as Jaguars home games and concerts, as well as other local, ticketed events
Various other perks and discounts through local partners
Onsite notary
Perks and offerings are subject to change and may be dependent upon role

View http://www.jaguars.com/careers/ to learn more about what it means to be a part of the Jaguars team!

Applications are being accepted online only. Please do not call to apply for this position. Please provide complete information. An incomplete application may affect your consideration for this position. The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements.

By submitting this application, you understand that you may be subject to a pre-employment drug test. You certify that the information in your application is true, correct and complete. You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided. You understand your application is subject to, among other things, your eligibility to work in the United States.

Any personal data (including any sensitive personal data) that you provide to the Jaguars as part of the recruitment process and/or otherwise for potential employment may be held and processed for the purposes of your registration, application and potential selection and in connection with any subsequent employment or placement at the Jaguars or any of its affiliates. That data may be retained and further processed for the purposes of matching your skills and qualifications to future positions, identifying you as a potential candidate for future positions, to inform you of future positions and analytics in respect of who applies for positions with the Jaguars. If you are selected for the opportunity for which you apply, your personal data may be used for the purposes of entering into a relationship with the Jaguars, including sending you correspondence or general information relating to the employment relationship. Your personal data may be disclosed to Jaguars affiliates and to third-party organizations providing services to the Jaguars. Your personal data will be retained in accordance with the Jaguars document retention policies and applicable laws.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Director of People Operations