Houston Texans
Job Description
|
|
Job title: Gameday - Tailgate Ambassador Supervisor
|
|
Work Location: NRG Stadium – Houston, Texas
|
|
Division/Department: Operations and Logistics
|
|
Reports to: Event Operations Coordinator
|
|
☐ Full-Time
☒ Part-Time
|
☐ Exempt
☒ Non-Exempt
|
|
Essential Job Function:
• Supervise an assigned number of Tailgate Ambassadors working within specific parking lots.
• Provide direction, guidance, coaching, feedback, recognition and motivation for all employees supervised.
• Assume responsibility for all aspects of supervision of assigned Tailgate Ambassadors.
• Work all 10 home games plus 7-10 additional events or training sessions during the season.
Duties/Responsibilities:
- Be a source of information for any employees or guests regarding Texans gamedays.
- Provide gameday assignments and direction to assigned Tailgate Ambassador group employees.
- Perform employee coaching in areas of customer service, conflict resolution and professionalism where required.
- Take leadership role when assisting Tailgate Ambassadors in conflict resolution situations.
- Participate in recognizing Tailgate Ambassadors and other employees for exceptional performance and exhibiting Texans habits and behaviors.
- Evaluate and assess each employee’s attire and overall presentation to ensure it meets the professional look desired for all gameday staff and address as necessary.
- Perform various other tasks that may be assigned from time to time by the Event Operations Coordinator, Operations and Logistics Manager, or Senior Director of Operations.
- Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.
|
|
Education and/or Work Experience Requirements:
- High School Diploma or GED equivalent preferred.
- Previous customer service experience preferred.
- Strong conflict resolution and problem-solving skills.
- Strong verbal, written and interpersonal communication skills.
- Working knowledge of, and experience in, applying best-in-class customer service principles.
- Ability and internal drive to demonstrate a positive, winning attitude and a strong work ethic in the performance of all job responsibilities.
- Walking around and standing for prolonged periods of time in various Club premises in and around NRG Stadium and NRG Park as may be assigned
|
|
Physical Requirements:
- Occasional travel related to job duties and responsibilities.
- Must be able to lift and carry up to 20 lbs.
- Must be able to talk, stand, walk, sit, drive, bend, squat, climb, twist and reach as necessary.
- Must be able to work comfortably outside in the elements, heat, cold, rain etc.
|
