Senior IT Support Technician

MoneyGram Haas F1 Team is unique – on and off the track. We don’t follow the status quo and we’ve made a name for ourselves as the team who does things differently. You might’ve seen us on Netflix, or know that we’re the only American-owned team on the Formula 1 grid, but we’re also more than that.

We have three HQs – Kannapolis in the US, Banbury in the UK and Maranello in Italy – each staffed by passionate, loyal and hardworking advocates. At Haas, you’ll be involved in many different areas of the team, an assortment of projects and plenty of hands-on experience while collaborating with some of the best minds in the world.

Yes, you’ll learn from us, but we expect to learn from you too!

General Summary:

This position reports to the Global Technology Operations Manager or their designee and is based in Banbury, UK. As a Senior IT Support Technician, you will be responsible for supporting and enhancing the IT Service Delivery function at MoneyGram Haas F1 Team. You will play a key part in ensuring the delivery of best-in-class IT services and solutions to the company and its users.

General Responsibilities:

• Promote teamwork and effective communications to develop working relationships between all personnel and departments.
• Adhere to all IT, Health & Safety and wider business processes.
• Follow all safety regulations in all venues.
• Other duties as assigned by the Global Technology Operations Manager or their designee.

Key Responsibilities:

• Provide 1st to 3rd line IT support to our global userbase whilst adhering to defined service delivery levels and policies.
• Identify and deliver continuous improvements to the service delivery function.
• Support and mentor other team members to achieve a best-in-class service delivery and set a standard to follow.
• Support, monitor and assist in the administration and troubleshooting of IT services and solutions.
• Ensure any reoccurring checks are completed in a timely fashion.
• Manage and maintain licenses, contracts and renewals.
• Ensure up to date documentation and accurate reporting as required.
• Adhere to change control, information security, risk management and wider business processes and policies.
• Support F1 specific hardware and software.

Education and Work Experience:

GCSE, High School diploma or equivalent required. Further education such as BSc or MIS in an ICT related qualification required. Exposure to racing and international environments is preferred. Demonstrate strong computer skills, a keen interest in technology, and a passion to learn in the role.

Specialized Knowledge and Skills:

• Be extremely self-driven and be able to work with minimal supervision.
• Be reflective and continually seek to improve and enhance the teams service, platforms and processes.
• Be able to thrive in a team environment, being ultra-dependable and a reliable team player.
• A quick thinker, be a flexible and adaptive character with the ability to react and solve problems with speed and efficiency, sometimes under high pressure.
• Be innovative, creative and forward thinking, encouraging others to be also.
• Must have excellent communication skills and be willing to continuously learn and improve themselves.

Equipment and Applications:

• Strong knowledge of enterprise level ITSM systems.
• Strong knowledge of enterprise level endpoint management systems.
• Strong knowledge of Microsoft client environments.
• Good understanding of end-user computer hardware troubleshooting, maintenance and repairs.
• Working knowledge of Microsoft server environments, Active Directory and Ethernet networking.

Work Environment Physical Demands:

An ability to work and prioritize within a high pressure, time sensitive environment while retaining a methodical approach is essential. The role may require occasional international travel and a willingness to work long and flexible hours including some weekends.

This position may require lifting to 50 pounds, repeated bending, squatting and manual dexterity. Fast- paced work environment requiring heavy mental demands. Work environment includes machinery, race cars, 7-post and other rigs, grinding debris, and hazardous fluids. All employees must ensure compliance with the Company Health and Safety Policy, and all relevant other statutory Health and Safety legislation.

This job description may not detail some less major duties, nor cover duties of a similar nature, which may from time to time be reasonably required by the relevant manager.

At MoneyGram Haas F1 Team, we consider our employees our greatest asset. We strive to create a supportive and inclusive work environment where everyone can thrive and grow. We value diversity and encourage our employees to bring their unique perspectives and experiences to the conversation. Diversity, Equality, and Inclusion are fundamental to who we are as a company and a collective of colleagues. Our commitment to these ethics is steadfast and this promise travels with us wherever we are in the world.

We look after our team with multiple rewards packages, competitive bonuses and year-round health and wellbeing programs, providing you with the tools to motivate and perform at your best.

If you’re passionate about competition, technology and teamwork, then working at MoneyGram Haas F1 Team could be the perfect fit for you. Motorsport is a dynamic and exciting industry that offers a wide range of opportunities for those who are willing to put in the hard work and dedication required to succeed. Working at MoneyGram Haas F1 Team is a highly rewarding experience, as you become a crucial member of a team that is constantly pushing the boundaries of what’s possible and striving for excellence in everything we do.

Join our team and make your passion your profession.

Notice

Due to the nature of the organisation, all employees of MoneyGram Haas F1 Team are required to be security cleared to National Security Vetting standards. If successful in your application, we would support you with the NSV process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years. Further confirmation can be found on the Civil Aviation Authority National Security Vetting (NSV) website https://www.caa.co.uk/Commercial-industry/Security/Vetting/National-security-vetting/

If you have not been a UK resident for the last 5 consecutive years, please be prepared to request an Overseas Criminal Records Check for these countries as you will be asked to provide this for referencing and security checks if you are successful.