Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.
PRIMARY PURPOSE: Assist in the installation, maintenance, connectivity, and security of audio / video systems. Provide setup and operational support for large venue events (gameday / non-gameday), press conferences, productions, broadcast, and / or other multimedia technologies in a multi-site environment. Collaborate with Manager of AV Operations to improve operational procedures, operations, and systems to help maintain a stable and secure environment.
RESPONSIBILITIES & DUTIES:
- Maintain audio, video, broadcast, and production / control systems uptime and service levels providing for efficient and reliable operations
- Provide operational support and coordination for large venue events (gameday / non-gameday), and / or other multimedia technologies in a multi-site environment
- Install AV systems gear including flat-screen displays, video projectors, projection screens, speakers, microphones, amplifier control systems, equipment racks, etc. using industry best practices as per project Scope of Work
- Communicate and collaborate with internal and external partners (Live Experience, Communications, Safety and Security, Facility Maintenance, Marketing, Retail,
- Video Coaching, MLB, and F&B) to ensure timely resolution of incidents and service requests
- Update and maintain documentation related to audio, video, broadcast, and production / control systems configuration, support, and processes
- Partner with the Network and End-User Operations teams as needed to resolve incident, service, and problem resolution
- Proactively maintain our photography and videography equipment for our Team photography and production teammates
- Assist with Broadcast Compound / Truck Dock Coordination
- Execute and troubleshoot event startup and shutdown procedures
- Support inventory and asset management documentation
- Provide feedback on the improvement policies, procedures and training / awareness documentation
- Contribute off-hours support including, but not limited to, ballpark events and system maintenance as needed
- Perform other duties as assigned
EDUCATION & EXPERIENCE REQUIREMENTS:
- 2-5 years of experience operating and troubleshooting audio, video, broadcast, and production / control systems in small- and large-scale facilities.
Knowledge of and experience with large venue audio (Audio Amplifier, Consoles, Mics, Speakers, Distribution, DJ Systems, Signal Processing, Mixers, Dante Routing, Cabling.) - Knowledge of and experience managing production / control technologies (Wire and Wireless Intercom and In-ear Headphones)
- Knowledge and experience managing Broadcast systems and technologies (Events, integrations, and transmission, Radio, TV, Streaming, IO Connectivity, Etc.)
- Knowledge and experience managing and coordinating wireless transmission and frequencies
- Knowledge and experience managing and coordinating events
- Knowledge of and experience with Videography and Photography (Cameras, Lens, Lighting, Mounts, Stands, etc.)
- Knowledge of and experience maintaining, monitoring, and logging of audio / video systems
- Knowledge of video systems (Switcher, Replay, Caption, Multiviewer, Character Generators)
- Knowledge of display boards (Large Presentation LED, Controls, Integrations, etc.)
- Knowledge of IPTV Systems and Content distribution systems
- Knowledge of pre and postproduction / control concepts and operations.
- Knowledge of with various network monitoring and event correlation systems.
- Knowledge of with client / server networks running Windows, OSX, and Linux in a standalone and virtual environment.
- Knowledge of TCP/IP networking, including Layers 1-3, Spanning Tree, DNS, SNMPv1/2/3, and Firewalls.
JOB SKILLS & REQUIREMENTS:
- Robust analytical, abstract problem solving, attention to detail, troubleshooting, and decision-making skills.
- Demonstrated leadership and organizational skills and demonstrated ability to build effective internal and external relationships
- Proven proficiency in communication, collaboration, and negotiation
- Self-motivated and eager to learn new skills to meet evolving business needs
- Demonstrated capability in developing short and long-term strategies aligned with business needs IT trends
- Game-day duties as dictated by job responsibilities and workload
- Required to work 100% of all jewel events (Opening Day, Gameday / Non-gameday Events, Post Season, Etc.)
- Required to work irregular hours and long shifts as dictated by business demands
- Availability to be contacted during nights and weekends, if necessary, to address network and server operations issues
- Occasional physical activity such as stooping, kneeling, crouching, climbing, and working from ladders
ORGANIZATIONAL REQUIREMENTS:
- Reads, speaks, comprehends, and communicates English effectively in all communications.
- Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
- Ability to develop and maintain successful working relationship with members of the Front Office.
- Ability to act according to the organizational values and service excellence at all times.
- Ability to work with diverse populations and have a demonstrated commitment to social justice.
- Ability to walk, sit or stand for an entire shift.
- Ability to work extended days and hours, including holidays and weekends.
- Ability to move throughout all areas and levels of the Ballpark.
- Ability to work in a diverse and changing environment.
- Occasional physical activity such as lifting and carrying boxes up to 50 lbs.
The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.
In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed in our job description, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.
