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15 Nov 2023

Ticket Services Representative (part-time)

πŸ‡ΊπŸ‡Έ Phoenix, AZ, USA
Part Time
0+ years exp.

Ticket Service Representative

The Arizona Diamondbacks are now hiring part time Ticket Service Representatives. This is a part-time position. Shifts are available Monday thru Sunday at various times between 9:00am and 9:00pm.

Responsibilities include but are not limited to:

  • Sell individual tickets to the general public using Ticketmaster Host, Archtics and TM1 Sales ticketing systems. Must be able to sell and research accounts using all platforms.
  • Provide customer service assistance regarding ticket issues at satellite positions throughout the ballpark including outdoor plaza areas.
  • Process payments, balance cash receipts and tickets at the end of each shift.
  • Provide information regarding schedules, various pricing and seating arrangements on Baseball and Entertainment events.
  • Explain box office policies, answer questions and resolve routine problems regarding ticket sales.
  • Ability to problem-solve and explain ticket technology, including but not limited to Ballpark App, Ticketmaster App, mobile tickets, etc.
  • Ability to learn and utilize our sales techniques and tools when engaging our customers face to face or over the phone.
  • Demonstrate continuous effort to upsell customers, decrease turnaround times and streamline work processes.
  • Perform general office duties as required.

Qualifications include:

  • Availability to work a flexible schedule with the ability to work days, nights, weekends and holidays.
  • Work a minimum of 50 events throughout the year.
  • Must possess a friendly and outgoing demeanor with strong communication skills.
  • Proficient computer and phone skills.
  • Must possess a professional appearance, complying with company grooming standards.
  • Administrative office skills required.
  • Prior retail sales experience preferred.
  • Bi-lingual/Spanish speakers a plus.

External Apply