Family Support & Enrichment Lead

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri’s DC Kitchen + Bar.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

1. You will provide first-class customer service and value for our fans.
2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
6. You will innovate. We are nimble and first to market. We are not averse to risk.
7. You will have fun. We are in the business of happiness.

Position Overview: The Family Support and Enrichment Lead is responsible for providing comprehensive support to the families associated with the Washington Wizards organization, including players, coaches, staff, and executives. This role serves as the primary point of contact for addressing diverse needs and ensuring the smooth integration, and continuation of families into the fabric of our team. This position is responsible for leading numerous aspects of family support and programming and assists in the overall mission of the organization.

Do you have strong organizational skills, empathy, and a commitment to enhancing the well-being of others within the context of professional sports? We would love to hear from you!

Responsibilities:

• Cultivate and champion strong, positive relationships with staff, coaches, players, their family members, and close associates to facilitate meaningful engagement opportunities.
• Provide ongoing support to families by maintaining regular communication and assisting in their needs.
• Plan, organize, and implement a wide range of social, philanthropic, and developmental activities for the Wizards family and significant other groups, ensuring seamless coordination and implementation.
• Act as the primary point of contact for all family communication, emphasizing streamlined and efficient communication channels.
• Proactively engage with family members to anticipate and address potential challenges and needs.
• Lead player and staff relocation services in collaboration with relevant departments, facilitating smooth transitions for incoming and existing team members.
• Assist in player and staff onboarding processes, particularly for rookies and new acquisitions.
• Identify and communicate relevant internal and external resources to meet diverse needs.
• Develop and maintain strong connections within the DMV area, including residential housing, hotels, restaurants, schools, daycares, and other community resources.
• Coordinate all aspects of the family game day experience, including pre-planning, logistics, staffing, communication, and onsite management.
• Serve as the primary contact for family rooms during home games, overseeing pre- and post-game activities and monitoring all family areas.
• Manage staff and player tickets and parking requests for all home games.
• Assist in coordinating team activities, social events, and community engagement initiatives.
• Plan and complete memorable events, such as family days, with meticulous attention to detail and a focus on creating a VIP experience reflecting the team's care and appreciation for its members.
• Monitor and acknowledge significant life events of staff, players, and their family members, ensuring that events such as birthdays, anniversaries, and achievements are celebrated in a personalized and meaningful manner. Foster a supportive and inclusive team environment.
• Collaborate closely with internal departments on player and family programs and initiatives.
• Support player engagement programming as directed, contributing to the full spectrum of player development initiatives.
• Stay informed on all league and players association policies and programs related to players and their families.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree required.
• 3+ years working in professional or collegiate sports; athlete development experience preferred.
• Servant leader with a desire to form significant relationships.
• Ability to manage multiple projects at once, setting priorities and using time wisely.
• Must demonstrate excellent written and verbal communication skills.
• Must possess a high level of curiosity, initiative, and drive.
• Natural sense of ownership for duties and timelines, as well as drive for continuous improvement in self and others.
• Handles confidential, sensitive information and records with a high degree of discretion and diligence.
• Must show a high degree of sensitivity toward the unique and diverse issues of a professional sports franchise while solving problems and facilitating team objectives.
• Demonstrated proficiency in event planning, with a track record of organizing successful and memorable events, preferably within a professional sports or similar high-profile environment.
• Experience in college recruiting is considered a valuable asset.

Pay Range: $110-140,000 USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.