TITLE: Technical Support Specialist

DEPARTMENT: Technology

REPORTS TO: Technical Services Manager

STATUS: Full-time

PRIMARY LOCATION: Ashburn, VA and Landover, MD

The Washington Commanders is seeking a dedicated & energetic technology professional to join our Technology Staff as a Technical Support Specialist. This position will split their time between facilities in Ashburn, VA and Landover, MD.

This position responds to user related questions/issues and interfaces with other departments. Provide end-user support, training and to perform workstation deployment, updates, maintenance, and user administration.

PRIMARY RESPONSIBILITIES

Provide support to Washington Commanders staff for technology related issues
Maintains technical proficiency on all Commanders end-user computing platforms: personal computers and laptops, Windows 10/11, Mac OS, Microsoft Office, web-based applications, scouting system, accounting applications, CRM, Adobe Creative Cloud, and other internal applications
Manage and support Mac OS and iOS Server
Active Directory integration of Mac OS
Configure, deploy, & support all laptop, desktop and mobile devices and related office software systems
Logs new calls, updates, and status changes in Support Desk application
Manage and update documentation of standard procedures
Microsoft Office 365 account administration

REQUIREMENTS:

Minimum two years of experience in a technology support position
Ability to effectively diagnose and repair computer hardware and software problems
Understanding of computer networking concepts
Apple Certified Support Professional certification or equivalent experience preferred
Apple Certified Technical Coordinator certification or equivalent experience preferred
Experience managing and supporting JAMF preferred
Ability to manage a wide variety of technology Projects and responsibilities
Excellent organizational and communication skills are necessary
Individual must be highly dependable, analytical, and detail oriented.
Assist in game day preparations and testing, as well as game day support for various systems
Answer support calls from help desk and track problems in a ticketing system
Maintain desktop and device compliance policies by enforcing company security settings, software settings and user restrictions
Minimum physical requirements: able to travel to and gain access to various areas of the stadium for prolonged periods of time during games and events; able to lift and transport up to 50 pounds
Availability to work during standard support hours (M-F, 7:00 AM to 10:00 PM) along with occasional after-hours and weekend support
Other related duties as assigned

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.