Director of Operations, Sporting City

Sporting City Soccer Club, a Sporting Kansas City property, is seeking an enthusiastic and responsible individual with excellent administrative, organizational and communication abilities for its Director of Operations position. The Director of Operations will play a pivotal role in the day-to-day administration of the club, overseeing operational aspects and managing the administrative support staff. This individual will collaborate closely with the Directors of Coaching to support the development of the soccer side of the club. This is a full-time position that will report to the Vice President, Youth Sports Properties and will directly manage the full-time Club Administrator.
The position is to be a key contributor to the Sporting City Soccer Club team while ensuring all work is consistent with the Sporting KC brand purpose: “We create memories through personalized experiences with our Club.”
Sporting Kansas City is an equal opportunity employer. We celebrate diversity and equity and are committed to creating an inclusive environment for all associates. All associates are expected to positively collaborate with individuals of diverse backgrounds. We encourage all talented individuals looking for a challenge to apply.

About the Club

Sporting City Soccer Club is owned and operated by Sporting Kansas City of Major League Soccer (MLS). The club is in three regions of Kansas City: Sporting City West, Sporting City North, and Sporting City East. The club is committed to providing its members with a professional managed club focusing on a player development model that inspires each of its players to reach their full potential both on and off the field.

Sporting City Soccer Club has 1,400 competitive players, 103 competitive teams with four full-time Directors of Coaching, two full-time administrators and over 55 staff coaches.

Essential Functions

Communication

• Effectively communicate with coaches, managers, parents, and volunteers.
• Provide unparalleled customer service.
• Respond to all emails, voice and text messages, and requests in a timely manner.
• Responsible for maintaining and updating the club website, and social media platforms.
• Implement communication strategies and best practices across the club communication channels.
• Oversee the creation and distribution of club wide communications.
• Market and promote all club programs and events.

Registration

• Manage the internal club registration system, PlayMetrics.
• Create and implement registration processes.
• Manage the tournament and league registration process for all teams.
• Oversee the registration of players, coaches and volunteers with KSYSA and MYSA.
• Coordinate and manage the Club's risk management program.
• Manage the budget, financial collections, and financial assistance program.
• Maintain positive relationships with the administrative staff of our key partnerships.

Operations

• Manage the day-to-day office tasks.
• Manage and implement organizational policies and strategies.
• Oversee in coordination with the Directors of Coaching, the organization and execution of tryouts.
• Manage the full-time Club Administrator and the part-time, volunteer support staff.
• Responsible for creating, organizing, and updating a variety of schedules and assignments.
• Support Sporting Kansas City’s mission, vision and purpose.
• Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
• Perform other related tasks as assigned.

Personal Attributes

• Strong organizational, communications and interpersonal skills.
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Independent judgment to plan, prioritize and organize a diversified workload.
• Ability to coordinate and lead multiple tasks and projects.
• Ability to demonstrate poise, tact, and diplomacy. Strong teamwork aptitude required.
• High level of interpersonal skills to handle sensitive, confidential situations and information.
• Self-motivated and goal driven.
• Professional appearance and attitude, as well as ability to work with others.
• Represent the club in a professional manner and provide excellent customer service.

Skills & Experience

• Bachelor’s degree in business and/or sports management, marketing, or another related field preferred.
• Minimum of two (2) to three (3) years of experience as an administrator at a youth soccer club or soccer association.
• Capacity to adapt to the unique and vibrant Kansas City market.
• Must be able to fluently speak, read, and write in the English language.
• Spanish language fluency preferred, but not required.
• Proficient in the Microsoft Office Suite.
• Experience with PlayMetrics preferred.