We treat everyone like family. That’s our standard at the Frost Bank Center and Toyota Field. You will help achieve that standard by enabling our team to redefine the limits of the fan experience and create lasting positive memories. Spurs Sports and Entertainment (SS&E) and the Fan Experience Team deliver lasting positive memories through friendly, knowledgeable, proactive service for all fans at the Frost Bank Center and Toyota Field.
The Fan Experience Leads will uphold our service standards and serve as an ambassador to our fans and to all other part-time staff members. Leading by example, you'll help oversee the implementation of departmental standards among support staff while actively engaging with fans to enhance their overall experience. They will serve and interact with fans as well as internal contacts at all levels; independent judgment is required to plan, prioritize and organize a diversified workload. They will have the opportunity to lead pre and post-event staff briefings, support interview, hiring, development and training efforts for the department. This position supports all SS&E franchises and events (Spurs / SAFC / CAM) as well as contracted projects (Rodeo).
What You’ll Do:
Who You Are:
In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development.
If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!
*SS&E is an Equal Opportunity Employer*
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.