The Utah Royals FC, Real Salt Lake (RSL), and RSL Training Academy are dedicated to the growth and success of soccer in Utah. The Utah Royals FC is committed to empowerment, while RSL represents the state with pride and fosters a winning culture. The RSL Training Academy nurtures young athletes and instills values of discipline and teamwork. Together, they are committed to inspiring the soccer culture of Utah and creating lasting impressions one winning experience at a time.
SUMMARY
Real Salt Lake & Utah Royals are hiring Premium Game Day Staff that will host and coordinate the game day functions in the premium clubs. Under the direction of the Managers of Premium Sales and Services, the Premium Game Day Staff will check, seat, and host premium club members to ensure they have an excellent experience in the premium clubs.
Applicants must commit to working all home games at America First Field throughout the 2024 season.
RESPONSIBILITIES INCLUDE:
- Prepares premium areas for pregame, halftime, and postgame experiences
- Meets and greets all premium members and checks for valid ticket entitlements, escorts them to seats, and explains premium game day benefits
- Provides excellent fan and customer experience to all premium members and stadium visitors
- Proactively assists all guests with the highest level of customer service and hospitality
- Receives and quickly acts upon requests or complaints from guests; refers serious problems to supervisory staff
- Establishes and maintains cooperative and professional relationships with peers, supervisors, and all other members of the organization
- Performs additional functions and activities as directed by the Premium Sales and Services Team
MINIMUM QUALIFICATIONS:
- Must be able to maintain a professional appearance consistent with organizational policies.
- Must have strong time management, communication, interpersonal, and organizational skills
- Must be resourceful and have a positive attitude
- Must be able to cohesively work with other departments, including security, food service, box office, retail, parking, custodial/housekeeping, and maintenance
- Must be able to take direction and multitask.
- Must be able to provide excellent customer service and hospitality
- Must be a team player who can work well with others in a fast-paced environment
- Must have available to work a flexible schedule, including evenings, weekends, match nights, holidays, and outside events as needed
- Must be able to successfully pass a background check.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The job requires regularly lifting/pushing up to 5 pounds and occasionally lifting/pushing more than 10 pounds or exerting heavy force in a wide disparity or environmental conditions. The job involves standing, stooping, bending, lifting, pushing etc.
Real Salt Lake provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
Note: The need may arise to revise, supplement, or rescind portions of this job description, and RSL reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.
