Part-Time Associate, Ticket Operations

DEPARTMENT: Ticket Operations

REPORTS TO: Manager, Ticket Operations
JOB STATUS: Part-Time, Non-Exempt

Description:

Built upon our storied legacy, the New York Yankees look to attract the best possible talent not just on the field but in the front office as well. It is our shared responsibility to maintain the first-class reputation associated with the franchise in all aspects of our business.

The New York Yankees are seeking a highly motivated individuals to perform ticket operations functions.

Primary Responsibilities:

• Assist operations team with order processing and CRM processes
• Process payments and post to accounts
• Assist in contacting ticket account collections
• Provide customer service at the Yankee Stadium ticket windows
• Process and fulfill internal ticket requests
• Provide internal and external customer service via phone, email or other means
• Other projects as assigned

Qualifications and Experience:

• Bachelor’s degree in Sport Management, Business Administration or related field
• Knowledge of Ticketmaster Host and Archtics ticketing systems required
• Proficiency in Microsoft Office (Word, Excel and PowerPoint)
• Strong written, verbal and interpersonal skills
• Ability to multi-task and prioritize
• Requires continual attention to detail and high level of organization
• Ability to handle heavy phone volume, both outbound and inbound
• Flexible work schedule

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee. The New York Yankees are an Equal Opportunity Employer. The Company is committed to the principles of equal employment opportunity for all employees and applicants for employment.

The hourly rate for this position is $17.50/hour.