Job Description:
Integral part of the NY Jets Premium Partnerships Service team. The primary responsibilities of this role are to assist with the execution of customer service deliverables during all NY Jets home games, including the welcoming & assisting of our suite partners, attaining pertinent information about suite partners’ gameday experience and providing best in class customer service. The opportunity will provide an in-depth gameday experience of working with a professional sports team’s hospitality, service and sales groups.
Responsibilities:

Welcome suite partners with a warm and friendly greeting at VIP gates as they enter MetLife Stadium
Assist suite partners with general gameday needs, including navigating the stadium and accessing suite & club levels
Troubleshoot partners gameday issues such as parking, mobile tickets, directions, etc.
Visit suites on designated suite levels and engage suite guests to seek valuable feedback to help learn more about their experience and ways we can continue to improve.
Verify all food and beverage needs are met and take action steps with stadium concessionaire personnel to execute any/all requests.
Take action to improve any issue that may be present and contact the appropriate stadium personnel (DNC, MLS, Aramark, Jets) to execute whatever may be required.
Develop positive relationships with all suite level personnel: DNC, MLS Suite Services, Guest Services, Security, etc.
Support the NY Jets Suite Service team with any gift or marketing material distribution as needed to all suites.
Fulfill all service requests as needed by NY Jets Suite Service department each gameday – subject to change at all times.

Requirements:

Prospective candidate should have industry experience in sports and entertainment, fine-dining restaurant experience, and/or related premium customer service role.
Customer service or client relations experience in Sports, Entertainment and/or related field.
Demonstrated professionalism and superior interpersonal skills.
Adaptability in a fast-paced, changing environment with great attention to detail.
Must be available to work all ten (10) NY Jets home games, including nights/weekends/holidays
Position is based in East Rutherford, NJ at MetLife Stadium. Some non-gameday project-based work may be requested in Florham Park, NJ. Candidate is required to provide own transportation.
School credit is not available for this position.

Approx. Start and End Dates: August 2024 – End of Season

GENERAL INFORMATION A background check will be conducted prior to the start of the position. The New York Jets are proud to be an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, creed, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender (including gender nonconformity, status as a transgender individual, gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, affectional orientation, marital status, civil union status, and domestic partnership status, age, physical or mental disability, genetic information, service in the uniformed services, or any other characteristic protected by federal, state or local law. The New York Jets are committed to providing reasonable accommodations for candidates with disabilities.
Consistent with our commitment to maintain a safe workplace, all new hires are required to be fully vaccinated against COVID-19 and provide verification of vaccination prior to their start date, unless they receive an approved exemption under applicable law. “Fully vaccinated” refers to at least two (2) weeks after the final dose on a two-dose vaccination series (Pfizer or Moderna) or at least two (2) weeks after a single-dose COVID-19 vaccination series (Johnson and Johnson). In accordance with CDC recommendations, we recommend all new hires and employees stay up to date with their COVID-19 vaccination. “Up to Date” currently means that a person has completed their primary COVID-19 vaccine series, plus a booster vaccine, if eligible. For more information please refer to the below CDC page:
https://www.cdc.gov/coronavirus/2019-ncov/vaccines/stay-up-to-date.html

Premium Partnerships – Suite Service Gameday Ambassador