Part-time Security Operations Team Member

Department: Stadium Operations, Security & Parking

Supervisor: Director, Security

Classification: Part-Time/Non-Exempt (Seasonal)

Summary

This position will be responsible for assisting the Security Director both administratively and operationally to help ensure that the department is operating efficiently while providing exceptional internal and external customer service.

Essential Duties & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working with other team members for setup and preparation for large and small events, concerts, baseball games, and other activations that occur at Minute Maid Park.
• Logging incidents and dispatching security via phone and/or handheld radios in a fast-paced environment.
• Responsible for monitoring CCTV and dispatching security officers during events.
• Relay information to senior staff as it becomes pertinent.
• Assist with badge and access card creation for all staff, contractors, third parties, etc.
• Respond to security incidents and prepare incident reports as required.
• Support the security team with administrative tasks such as scheduling, correspondence, and record keeping.
• Provide administrative support to ensure efficient operation of the security department using various systems (FreshService, RedTail, etc.).
• Assist in processing personnel security clearances and conducting background checks through Red Tail System.
• Perform other duties as assigned.

Qualifications

• Provide great, high quality customer service for the fan experience.
• Able to work confidentially in a fast-paced environment.
• Basic knowledge or Microsoft Office, Outlook, and Adobe.
• Strong written and verbal communication skills.
• Strong critical thinking and active listening skills.
• High level of attention to detail.
• Self-motivated and self-directed.
• Ability to multi-task; potential for back-to-back calls or tasks on a daily basis.
• Ability to adapt to changes in the organization and external environment.
• Excellent interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Ability to remain professional during difficult interactions, engaging supervisor when/if necessary.

Work Environment

This job operates in an outdoor and stadium setting. The noise level is usually moderate but can be loud within the stadium environment. This job will be outdoors in varying weather conditions to include extreme heat or cold, storms or other natural weather occurrences. The presence of cover is limited in certain locations.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. Additionally, specific vision abilities include close and/or focused vision. This is a largely stationary role that could require the ability to walk or stand for long periods of time in varying weather conditions (which sometimes could be extreme). Ability to lift, move and/or carry items weighing up to 15 pounds.

Position Type and Expected Hours of Work

This is part-time, seasonal position. Must have the ability to ability to work extended hours, evenings, weekends and possibly holidays.

Travel

Travel is not expected in this role.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EOE/M/F/Vet/Disability

Experience

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