Administrator, Sales Operations
About the Position
The Golden State Warriors are looking for an organized individual to lead CRM administration and assist with sales operations project coordination and non-CRM systems administration for our Tickets and Premium Sales & Service teams, as well as various other CRM-related organizational projects. In this role, you will manage our CRM sales and service systems while helping us continue to build upon the foundation of our Salesforce roadmap and managing our membership agreements. This position reports to the Director, Sales Operations.
Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!
This is a part-time position based onsite in San Francisco, CA.
Key Responsibilities
- Coordinate all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules, etc.
- Lead Salesforce configuration changes, including flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
- Lead sandbox environment management
- Create platform roadmap and define priorities; lead communication of any platform changes to end users and stakeholders
- Oversee data management to improve Salesforce data quality, implementing rules and automation as needed
- Collaborate with business analysts and project managers to gather and analyze requirements, translating into best practices and scalable solutions with a focus on exceptional user experience
- Create and maintain technical documentation, including design specifications, test plans, run books and user guides
- Ensure the quality and performance of Salesforce solutions through rigorous testing and debugging
- Provide ongoing support and maintenance of existing Salesforce applications/integration; troubleshooting and resolve issues
- Design and develop custom applications, features, automations, and integrations within the Salesforce platform
- Assist with user support tickets; develop new user and ongoing user training including user adoption
- Assist in the management of all Chase Center memberships agreement data within Salesforce
- Stay up to date with the latest Salesforce technologies, best practices, and industry trends
- Other duties as assigned
Required Experience & Skills
- Bachelor’s degree or equivalent work experience
- Minimum 3 years as a Salesforce Certified Administrator; 2+ years in digital marketing or sales operations
- Experience managing system and software changes; DevOps/release management experience
- Understanding of basic triggers/Apex code knowledge
- Proficiency in Microsoft Office Suite and Salesforce
- Excellent written and verbal communication, customer service and resolution skills
- Ability to collaborate cross functionally and build positive relationships with clients and peers at all levels within the organization
- Ability to anticipate needs, take initiative and provide creative solutions independently
- Ability to balance multiple projects at once in a fast-paced work environment
Compensation
- $74,000 - 78,000 + Bonus
- Comprehensive Medical, Dental and Vision benefits for employees and dependents
- Employer 401K match
- Vacation, Summer Half-Day Fridays and a generous paid time off plan for pregnancy and parental leaves
- Warriors home tickets, team store discount and more!
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Golden State Warriors is an equal opportunity employer.
We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Want to learn more about who we are and what we value? Visit www.warriors.com/employment
