About OEG Sports & Entertainment:

OEG delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the five-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, the AHL’s Bakersfield Condors and operates Rogers Place, the new home of the Oilers and Oil Kings, located in ICE District, Canada’s largest mixed-used sports and entertainment development. OEG also owns and operates one of Canada’s most accomplished television, event and brand-promotion companies and has a significant stake in Hollywood production company Silver Pictures Entertainment. For additional information, visit www.rogersplace.com

Role Summary:

Reporting to the Manager, Ticketing & Customer Service, the Representative, Ticketing & Customer Service will act as a brand ambassador for Oilers Entertainment Group, providing a positive approach to service for our customers with a commitment to ongoing touchpoints to clients by phone, email and in person interactions. This role is responsible for ticket-related service recovery, technical troubleshooting, Rogers Place information and Secondary Ticketing.

Core Responsibilities and Duties:

Provides ticket service for inbound calls and emails pertaining to the Edmonton Oilers, Edmonton Oil Kings and Rogers Place Events
Maintains accurate and detailed client records in Archtics and CRM.
Provides reactionary service and follow-up inquiries and concerns pertaining to the Edmonton Oilers, Edmonton Oil Kings, Rogers Place events, and Ice District
Facilitates ongoing touchpoint programs – calls, in-seat visits, hosting, attendance reports
Exemplifies detailed knowledge of the Edmonton Oilers, Oil Kings, Rogers Place, and ICE District
Demonstrates knowledge of ticket troubleshooting regarding TM Archtics, NHL Ticket Exchange, Emailing, Printing, Transferring, etc.
Handles incoming inquiries regarding Rogers Place and surrounding area
Edmonton Oilers & Edmonton Oil Kings renewal campaigns – Outbound calls, emails, and interactions with clients to drive revenue for OEG
Maintains relationships and retention of Edmonton Oil Kings accounts
Assists with facilitating ticket package pick up and gifting programs
Daily creation detailed account financial statements – payments, credits, details
Prints, packages, and mails game/event tickets
Processes payments in accordance with payment plans
Facilitates AR calls to clients with past-due payments

Education, Experience and Skills:

Undergraduate Degree or Certificate is required. In lieu of formal education, extensive experience in a related field may be considered.
1-3 years of experience in a related field
Strong ability to manage priority of projects and campaigns
Experience in Ticketing programs (Archtics and CRM) is an asset
Customer Service experience in a related field (sports industry, hospitality, etc)
Demonstrated success in service providing, conflict resolution, and patience
Strong customer service skills with ability to ensure excellent customer care to both internal and external clients
Excellent written and oral communication skills
High proficiency in Microsoft Suite of products (Outlook, Excel, OneNote, Word)
Ability to deal with a variety of projects and workload in a fast-paced industry
Detail oriented, with strong analytical and troubleshooting skills
Ability to work:
- Monday to Friday 8:30 AM – 5:00 PM
- 50-100 evening and weekends (Oilers, Shows, Events), including holidays

What's in it for you?

100% Employer-paid Health Benefit Plans
Flexible & hybrid work model
RSP Matching Program
Oilers, Oil Kings, and Live Entertainment ticket options
Healthcare and Lifestyle Spending Account Options
On-Site secured parking and/or transit allowance
On-Site gym
Beautiful office space located in Rogers Place – with easy access to the LRT
Social team culture + employee events

Next Steps:

Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.

Experience

Preferred