Summary

The Event Services Coordinator has the responsibility of assisting with the operation of the Event Services department at Nationwide Arena as directed by the Event Services Manager and other Senior Leaders. Aligned with the Guest Services discipline which partners with the Security discipline, the Event Services Coordinator serves in support as well as Leadership capacities.

The Event Services & Security team consists of full-time and part-time Staff who cover roles associated with Guest Services (face-to-face people interaction) and Security (back of house as well as face-to-face people interaction). Guest Services role positions include a part-time Staff of Ticket Scanners, Ushers, Premium Service Concierge, Ambassadors and Supervisors. Security role positions include both full-time and part-time Guards focused on the safety and welfare of persons at Nationwide Arena.

Reporting to the Event Services Manager, the Event Services Coordinator call to action will require the candidate to have experience with managing part-time Staff Members of notable scale within a Guest Services environment. Role responsibilities require a wide range of candidate schedule availability including evenings, weekends and holidays.

Experience engaging in tasks associated with Staff scheduling and communication, payroll management, operational documentation creation and partnering with key stakeholders within a Guest Services department is a must. Demonstrated ability to manage and interact with a multitude of personalities both internally and externally is sought. The ability to engage in concurrent tasks in an ever-changing environment is required.

A successful candidate is a positive unifier, skilled in guiding responsible parties along the journey of instilling great Guest Service outwardly and Team Comradery within our Staff.

Essential Duties and Responsibilities include the following. Other duties will be assigned.

Builds genuine rapport with Event Services & Security Staff members, ensuring relationship building remains paramount.
Works with the Event Services Manager and other Senior Leaders to ensure event and Staff requirements are met and exceeded whenever possible.
Oversees staffing needs for each event and scheduling of the Guest Services and Event Security staff. Creates and updates online schedule on a regular basis and tracks attendance. Updates individual Staff member schedules as needed.
Reviews and completes payroll for all Guest Services and Event Security Staff for each event in a timely manner.
Prepares event paperwork including, but not limited to, Event Information Sheets (EIS), Briefing Notes, Premium Seating Listings and Event Services & Security Position Postings.
Supports members of the Event Services Leadership Team with operational tasks associated with Staff orientations and trainings.
Ensures documentation associated with Staff Recognition and other relative department initiatives is accurately maintained.
Maintains Event Services & Security uniform inventory and helps place orders accordingly.
Partners with key members of the Columbus Blue Jackets Arena Management (CBJAM) team to accomplish common goals.
Serve as a beacon for Staff excellence, harboring a spirit of openness to all those interacted with.

Supervisory Responsibilities

The Event Services Coordinator directly manages part-time Guest Services and front of house Security-focused Staff Members of notable scale.

Serving as a positive role model for all those within Columbus Blue Jackets Arena Management (CBJAM) and Columbus Blue Jackets (CBJ) as well as with on-site corporate Partners and vendors is always expected.

Competencies

To perform the role successfully, an individual should demonstrate the following competencies:

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected situations.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Communication – Expresses ideas and thoughts with professionalism verbally and in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Conflict Resolution – Encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.

Dependability – Follows instructions and responds to Senior Leadership direction; takes responsibility for own actions; keeps commitments; commits to non-traditional work hours; completes tasks on time or notifies appropriate person(s) with an alternate plan.

Leadership – Conducts themselves in a way that provides strong leadership skills and execution within the Company and Staff at all levels.

Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and drive group commitments to goals and objectives; supports holistic efforts to succeed.

Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps skills up to date.

Qualifications

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s Degree from a four-year college or university and minimum of (1) year of experience in the management of a diverse team of part-time Staff with a Guest Services mindset. Experience in the event management industry, aligned with large-scale signature venues (Arenas, Convention Centers, Stadiums, etc.) is highly desired. Experience with safety and/or security subject matter from Guest facing as well as internal Staff perspective desired.

Valid Driver’s License is required.

Computer Skills

To perform this role successfully, an individual should have considerable knowledge of utilizing Microsoft Office and computer applications related to presentation creation and staffing systems including payroll and scheduling software. Experience with using technology to communicate with Staff directly in various methods (phone, email, online surveys, mobile applications, etc.) is required.

Physical Demands

The physical demands described here are representative of those that must be met by the candidate to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the candidate is regularly required to talk or hear. The candidate is frequently required to stand, walk and sit. The candidate is occasionally required to use hands to handle or feel and reach with hands and arms. The candidate must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this role include close vision, distance vision, peripheral vision and depth perception.

Work Environment

The work environment characteristics described here are representative of those a candidate encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the candidate may be exposed to outside weather conditions at times. The noise level in the work environment is usually moderate with opportunities for sustained high noise levels during select events.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.