About AMB Sports and Entertainment

AMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, Atlanta Drive GL, and PGA TOUR Superstore.

About Mercedes-Benz Stadium

Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League’s Atlanta Falcons and Major League Soccer’s Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. Mercedes-Benz Stadium is proud to be collaborating with naming rights partner Mercedes-Benz and thirteen founding partners including Coca-Cola, Equifax, The Home Depot, Novelis, SCANA Energy, Truist, IBM, Georgia Power, American Family Insurance, Global Payments, Ticketmaster, and Delta Airlines.

Position Summary:

The Premium Services Seasonal Assistant position will provide the opportunity to gain knowledge, experience and understanding involved in managing the premium seating experience in the NFL, MLS and other high-profile sports and entertainment events. This role focuses on delivering first-in-class service through relationship building, value added efforts and event day activities. The Manager, Premium Services is responsible for the work schedule and will evaluate the work progress.

This is a seasonal role that starts in February 2025 and ends in November 2025. This is an in-person role located at Mercedes Benz Stadium in downtown Atlanta.

Responsibilities:

Develop, enhance, and maintain relationships with Premium Members by phone, email and in person during events.
Communicate with Premium Members and fans while ensuring the highest level of service is provided as it relates to renewals, benefits, retention, ticketing, finance, account management and game/event day activities.
Assist Premium Services Managers & Executives with daily operations. This will include: dark day suite use, suite inspections, and other event day service projects as assigned.
Answer the Premium Service phone line and assist customers with their questions and concerns.
Manage records within Archtics & CRM ticketing systems.
Identify, troubleshoot, and resolve unusual/adverse situations using a quick response approach and make sound judgement decisions based on available information.
Other duties as assigned.

Expectations:

30-hour work week, ability to work evenings, weekends & holidays
Punctuality
Maintain positive demeanor, team spirit and professionalism at all times.
Attend and contribute at meetings.
Manage inbound line for both season ticket members and MBS.
This is an in-person position expected to work at Mercedes-Benz Stadium

Required skills, abilities, and qualifications:

Completion of a Bachelor’s degree in Business, Sport Management/Administration or related field
Excellent written and oral communication skills.
People oriented and customer service focused.
Computer Literate. (MS Word, Outlook, Excel).
Self-motivated with the ability to work with minimum supervision.
Uphold a high level of organization and attention to detail.
Be flexible and adaptable to changes as they occur.