Position Summary
The Fan Experience Analyst is an entry-level position designed to support the seamless execution of a world-class fan journey. Reporting directly to the Director of Fan Experience and working in close collaboration with the Senior Manager, this role bridges data-driven insights with on-the-ground event operations. The Analyst will assist in gathering and analyzing fan feedback, as well as executing on-site event strategies to ensure an exceptional Fan Experience. The position requires covering up to 90% of Major Events as part of the team’s commitment to excellence in event operations and execution.

Roles and Responsibilities

Event Operations and Execution:
- Assist with on-site management of Fan Experience operations during events, helping execute objectives aligned in strategic goals and resolving real-time issues under the guidance of senior team members.
- Support coordination with event stakeholders, including Security, F&B, Parking, and Guest Services, to ensure operational efficiency.
- Participate in event-day setup and breakdown to ensure readiness and smooth operations.
- Observe and document operational challenges and successes to inform post-event reviews.
Survey & Data Analysis:
- Assist in creating and maintaining processes for tracking and analyzing Fan Experience metrics.
- Collect and organize fan feedback to identify trends and areas for improvement.
- Support the preparation of reports and presentations summarizing insights and actionable recommendations for internal stakeholders.
Actionable Solutions:
- Collaborate with senior team members to implement and measure initiatives aimed at addressing Fan Experience pain points.
- Contribute to research and development of innovative ideas to enhance the Fan Experience, including industry trends and best practices.
- Assist in coordinating operational adjustments based on feedback to improve and maintain consistency in key areas such as traffic flow, accessibility, and overall fan satisfaction.
Cross-Department Collaboration:
- Work with various internal departments, including ticketing, housekeeping, and sales, to align operational efforts with overall Fan Experience goals.
- Serve as a resource to ensure fan feedback informs day-to-day operations and strategic decision-making.

Required Skills

Ability to manage overlapping projects and effectively prioritize tasks to account for deadlines
Develop and maintain extensive knowledge about the facility and its services in order to better understand the full fan journey
Ability to manage multiple tasks in a fast-paced environment.
Foundational knowledge of event operations with a desire to develop expertise.
Strong analytical skills to support tracking, summarizing, and reporting on metrics.
Effective team player with excellent collaboration and interpersonal skills.
Clear and concise communication skills for both internal and external stakeholders.
Attention to detail and a proactive approach to challenges.

Qualifications and Education Requirements

Ability to work on-site and cover 90% of Major Events at Mercedes-Benz Stadium
Bachelor’s Degree required.
1-2 years of experience in Business, Marketing, Event Coordination, Operations, or related fields, with a strong interest in fan engagement and event operations.