At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.
To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.
We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
The Manager of IT Support is primarily responsible for managing technology needs of Frost Bank Center, Victory Capital Performance Center, Toyota Field including but not limited to the management of third-party vendors, venue technology projects, desktop support and day-to-day management support. The successful candidate will lead a team providing operational support to users and ensures availability, stability and security of business systems and IT infrastructure platforms. This person should be highly motivated and have excellent personality and customer service skills.
What You’ll Do:
- Hire, train and develop a highly motivated team within the User Services group.
- Lead a highly capable team that provides friendly and prompt technical support both by phone or desk-side for software and hardware support, assists with technology setup for all SSE franchises not limited to Spurs and SAFC.
- Analyze, isolate, and resolve network problems. This includes but is not limited to technical, procedural, operational, and functional issues. Develop and manage all troubleshooting routers, switches, and telephony equipment.
- Create, update, and close all assigned tickets in IT ticketing software promptly and with high levels of customer satisfaction. Work with the IT team to ensure efficient operation of company’s technology environment.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
- Maintain an inventory of all IT Assets.
- Manage and maintain M 365, and Active Directory users and groups, EntraID administration and troubleshooting
- Oversee enterprise software licensing and certificate management
- Provide event and game day operations and technology support and management
Who You Are:
- Associates degree in the field of computer science and/or 5 years’ equivalent work experience.
- Troubleshooting / analytical / decision making skills.
- Remote Access Troubleshooting
- Demonstrate excellent customer service attitude
- Hands-on hardware troubleshooting experience.
- Working technical knowledge of current protocols, operating systems, and standards.
- Ability to operate tools, components, peripheral accessories, and research into networking issues.
- Effective interpersonal skills and relationship-building skills.
- Ability to explain complex solutions to problems to non-technical users.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Knowledge of IT service management frameworks such as ITIL (Information Technology Infrastructure Library).
- Provide technical support to end-users, troubleshoot issues, and coordinate training programs to enhance employees’ IT skills and knowledge.
- Demonstrated experience in team management, including hiring, training, and performance evaluation.
- Strong communication and interpersonal skills to effectively interact with team members, stakeholders, and senior management.
- Ability to inspire and motivate team members, foster collaboration, and resolve conflicts effectively.
- Adhere to company guidelines related to attendance, computer usage, etc.
Additional Requirements:
- After-hours availability to assist with technology issues, end-user change/relocation, monthly maintenance, and as needed for assigned areas of responsibility.
- Lifting and transporting of heavy to moderately heavy objects, such as computers, monitors, and peripherals.
In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development.
If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!
SS&E is an Equal Opportunity Employer
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.