Position Overview:
As a Systems Analyst I, you will play a crucial role in analyzing, designing, implementing, and maintaining information systems to meet the business needs of the Pittsburgh Penguins. You will collaborate with stakeholders across various departments to understand their requirements, translate them into technical specifications, and ensure that the systems and applications effectively support their operational processes. This role requires a blend of technical expertise analytical skills, and effective communication to bridge the gap between business needs and technical solutions.

Responsibilities:

Work closely with business stakeholders to gather, analyze, and document their requirements for information systems and applications
Develop and execute test plans, conduct system testing, and participate in user acceptance testing to ensure the quality and reliability of developed systems
Log calls and related content in Spiceworks (Service Desk ticket system).
Take calls and respond to e-mails for initial technical support for Penguins employees.
Resolve appropriate calls and escalate when appropriate to senior-level technical resources.
Monitor the IT Service Desk ticket queue and resolve initial Service Desk tickets in accordance with current Service Desk service level agreement (SLA) policies.
Work with the Technology Department to help complete necessary tasks associated with employee Onboards/Offboard/Job Changes, including PC imaging/configuration.
Administration tasks in Active Directory and related systems.
Work on select projects with other teams within the Technology Department, including IT Infrastructure, Systems Administration, and Governance, Risk, and Compliance.
Provide support for hockey games, concerts, and events, as scheduled.

Characteristics / Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field
1-3 years of experience in systems analysis, design, implementation, and support
Proficiency with PC hardware and Windows 10/11 troubleshooting (beneficial)
Proficiency with MacOS device hardware/OS (a plus)
Proficiency with Active Directory and Exchange (beneficial)
Basic understanding of wired/Wi-Fi networks and troubleshooting techniques
Proficiency with configuration and troubleshooting of iOS or Android devices
Strong analytical and problem-solving skills, with the ability to translate business requirements into technical specifications and solutions

Experience with the following apps is highly beneficial:

MS Office, O365 and MS Outlook
Spiceworks
Microsoft AD Manager
Duo basic administration

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.