Reports To: Senior Director of Ticketing
Department: Ticket Office
Status: Non-Exempt

Job Overview: The New York Giants are seeking a Ticket Operations Representative with a winning/positive attitude to assist the day to day functions of the Ticket Operations department.

Responsibilities/Functions:

The primary responsibilities of the Ticket Operations Representative include, but are not limited to, the following:

Work with other Ticket Office staff to complete both private and resale partner seat license transfers
Review all transfer documents
Identify proper contract template and send via AdobeSign system
Use online filing program to update and maintain customer records
Achieve a greater than average understanding of and usage of Ticketmaster’s Archtics program
Assist with game day ticket resolutions
Communicate with season ticket members and other fans via phone and email
Process payments for season ticket members
Sell tickets at Ticket Office window in Stadium
Assist with ticket fulfillment
All other tasks assigned by management

Required Qualifications:

Education and Experiences

Bachelor’s degree
Experience using Microsoft Office Suite and Outlook Email Management
Ticketmaster Archtics experience a plus

Knowledge, Skills and Abilities

Excellent interpersonal skills and ability to interact and relate with all types of people
Excellent phone skills
Critical thinking and the ability to solve problems
Strong work ethic, willingness to accept all assignments, quick learner
Aptitude for and patience in explaining mobile tickets to users of all skill levels
Ability to multi-task and work in a fast-paced environment, while maintaining attention
Must be punctual, reliable and have transportation to and from MetLife Stadium in East Rutherford, NJ
Must be able to work flexible hours including evenings, weekends and holidays. Expected to work all Giants home games.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.