POSITION OVERVIEW: The Premium Services Specialist is responsible for providing world-class to service to Nashville SC Premium Clients while building strong relationships throughout the year to maximize renewals and deliver an extraordinary fan experience. This position will report to the Sr. Manager, Premium Services & Sales.

RESPONSIBILITIES:

Build and maintain strong relationships with designated account base, achieving maximum renewal results and generating revenue, while additionally supporting all premium accounts through team-based relationship development, annual engagement and benefit fulfillment.
Generate additional new revenue across all premium products through relationships with existing account base. Premium products include Suites, Loge Boxes, Transcard Premier Club, GEODIS WeHo Club, Goal Post Club, C Spire Captain’s Club, Terraces, Corner Kicks and hospitality spaces.
Effectively utilize CRM to achieve account touchpoint goals, including but not limited to the creation of account lists, strategic management of client base, cases/opportunities, and legendary moments associated to accounts.
Manage all designated account bases’ contracts, renewals and fulfillment in CRM system.
Collect payments from assigned account base, working in conjunction with Finance, Legal and Ticket Operations to ensure timely payments, and establish action plans for delinquent accounts.
Manage and update leadership on all delinquent accounts and identify future “at-risk” accounts.
Work closely with Ticket Operations team on all related ticket items, issues or concerns pertaining to premium season ticket members.
Work closely with leadership to utilize data provided in surveys and reviews of premium season ticket members to positively impact the member experience and likelihood to renew.
Participate and assist with the execution and delivery of all elements related to the “N Business” program and membership events throughout the year.
Meet and exceed established weekly, monthly and annual service & sales goals.
Contribute positively to the sales and service team culture by developing mutually beneficial working relationships with all team members.
Participate and contribute to daily or weekly sales team meetings and training sessions.

DESIRED QUALIFICATIONS:

2+ years of experience in sales and/or customer service role required, preferably within sports and entertainment. A focus on VIP, high-spend, or corporate clients is a plus.
Bachelor's degree preferred; will consider relevant equivalent industry experience.
Strong work ethic, team-oriented attitude, and enthusiasm about contributing to the success of the department and club.
Excellent interpersonal and communication skills.
Above average knowledge of PC systems including Word, Excel, and database-related platforms.
Working knowledge of ticketing systems (Archtics) and CRM (Salesforce) preferred.
Ability to work flexible hours, including evenings, weekends, and holidays, if necessary.
Soccer knowledge is preferred, but not required.
Bilingual (Spanish) speaker a plus, but not required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.