Job Title: Director, Event Services

Department: Arena Administration, Event Services

Job Reports To: Chief Venue Officer

Status: Exempt

Major Responsibilities/Activities:

Oversee Event Services staff: Event Managers, Specialists, Coordinators, and Associates
Oversee the staff who serve as primary liaison between venue, clients and subcontractors and act as the primary liaison when schedule dictates
Produce large-scale concerts, Nashville Predators specialty events, conferences, etc.
Ensure production requirements, event estimates, and final billings are completed timely
Create seating manifests
Work with in-house Guest Services and Public Safety departments to develop staffing plans for all events
Responsible for management of arena Event Services staff activities. Specific duties include generating event staffing, timely distribution of event information, as well as timely billing and follow-up.
Duties include direct supervision of the work performed by other event managers, specialists, and coordinators and representing the department in senior management meetings
Responsible for serving as primary contact for Bridgestone Arena convention-related and city-related activities
Responsible for serving as promoter / client liaison with facility staff and its sub-contractors
Responsible for providing quality customer service to general public, facility staff, promoters, and other clients
Remain proficient in new technologies to adjust and improve based on the arena and any changes therein
Oversee Front of House Manager staffing for events not in the Guest Services prevue
Other duties as assigned

Minimum Requirements:

· Two (2) years professional sports team experience

· Two (2) years major venue experience

· Two (2) years’ prior management experience

· One (1) year venue changeover experience

· Undergraduate degree required, with a preference in hospitality, sports management or related field

· Proficient understanding of entertainment contracts and technical riders

· Proficient in CAD drawing program

· Basic Knowledge of TicketMaster system

· Computer experience in Microsoft Word, Excel, and AutoCAD is preferred.

· Work long, uncommon hours including nights, holidays and weekends

Essential Physical Functions:

· The ability to lift approximately 50 lbs.

· Ability to sit and stand for long periods of time.

· Must possess good hearing and vision.

· Ability to follow oral and written instructions and communicate effectively with others.

· Ability to climb portable and fixed ladders.

· Ability to work in extreme temperature changes from ice arena to outdoors in inclement weather.

· Ability to walk and stand on concrete and uneven surfaces for at least 8 hours per day.

· Ability to bend, kneel and work with arms raised for prolonged periods of time.

· Occasional work at heights of up to 110 ft.

· Excellent time management and organization skills; keen attention to detail.

· Excellent speaking and listening skills, requiring the perception of speech.

· Exposure to bright lights, extreme temperatures, loud noise, dust.

Full Time Staff Perks: In addition to medical, dental, vision, and life insurance, (active the first of the month following hire date) all full-time employees of the Nashville Predators and entities (Ford Ice Center, F&M Bank Arena, SS&E) are eligible for the following: referral bonuses, 401K eligibility (after 1 year of employment), priority access to event presales at FMBA and Bridgestone Arena, tickets to events (when available), Nashville Locker Room (pro shop) discount, 19+ days of paid time off each year, work from home opportunities (if applicable), Ford Ice Center programming discount, on demand pay, and bonus potential.

Nashville Predators is an equal opportunity employer. The organization does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, veteran status, or disability status, genetic information, or any other applicable federal or state protected classification. The organization celebrates diversity and is committed to an inclusive environment for all employees.

In order to ensure reasonable accommodation for individuals protected by the Americans with Disabilities Act, as amended, applicants that require accommodation in the job application process may contact Margie Horwitz at [email protected] to request an accommodation.