At Manchester United, our focus is to create a high-performance environment where everyone can be their best, working together towards our common goal of football success. We believe the key to achieving this goal is connection and collaboration. Everyone coming together, working from one of our Manchester United office locations every working day to share skills, knowledge and ideas, building on the best of what we already do and looking at where we need to change and innovate.

We are committed to the continual growth and development of colleagues through access to skills platforms such as LinkedIn Learning. We also offer a range of wellbeing support, including an employee assistance programme, access to health checks, digital GPs & nutritionists through Aviva Digicare+ Workplace, enhanced family leave, plus schemes such as Cycle 2 Work and holiday purchasing, where you can buy up to 10 extra days of additional leave. You’ll have access to a complimentary lunch and parking every day, alongside gym facilities and regular colleague socials.

From a reward perspective, in recognition of high performance, all colleagues are entitled to an annual performance bonus. As a member of our team, you’ll also gain access to an exclusive range of club and partner discounts via our benefits platform, United Rewards.

The Purpose:

The purpose of this role is to provide expert technical leadership and support to the Technology Operations Team by leveraging advanced knowledge and practical experience in managing and evolving the full suite of Microsoft 365 and cloud environments, particularly Microsoft Azure. The role will also ensure the seamless operation and availability of on-premises networking, storage, and firewall solutions. As the IT business lead, the role will drive the adoption of emerging technologies, manage key business applications, and uphold risk and security best practices, especially in high-pressure scenarios, including Match Days.

The Role:

Provide key support to cover Match Day events at Old Trafford.
Play a lead role in managing, supporting and maintaining Microsoft cloud environment (Azure, M365).
Support and maintain the current server platforms (hardware & software).
Support and maintain the current IP and network infrastructure & hardware.
Support and maintain the existing telecommunications platform.
Support the Head of Technology Operations in building, maintaining, and supporting the technical landscape.
Support the Head of Technology Operations in IT and business projects where needed.
Proven experience of working within a high-pressured IT support environment.
Maintain the IT infrastructure and asset documentation.
Assist the IT Helpdesk teams when needed.

The Person:

Extensive experience in managing Azure Workplace environments
Proficient in managing Microsoft Endpoint Manager (formerly Intune) for device management and security.
Skilled in configuring and managing Azure Active Directory (AAD) and implementing role-based access control (RBAC) for secure access management.
Experience with managing compliance policies, device enrolment, and application deployment within an Azure environment.
Expertise in integrating and managing mobile devices and ensuring endpoint security using Azure solutions.
Setup and configuration of Microsoft 365 environment and applications including SharePoint, Microsoft Teams, Office 365 apps.
Setting up and managing Enterprise Applications within Azure.
Applying and enhancing Azure security features.
Proactive monitoring and reporting of Azure performance and capabilities.
Configuring, building, and deploying standard desktop build images via Microsoft Autopilot.
Cloud Platform Management. Manage and optimise the day-to-day operations of the Azure and AWS environments, ensuring high availability and performance of all cloud-based services. Oversee the deployment, management, and support of cloud infrastructure resources, including virtual machines, storage, databases, and networking components.
Security and Compliance. Implement and maintain robust security measures on Azure and AWS platforms, ensuring compliance with industry standards and internal policies. Regularly audit cloud environments to identify and mitigate potential security risks, ensuring data protection and regulatory compliance.
Cost Management and Optimisation. Monitor and manage cloud costs, optimising resource usage to ensure the organisation is getting the best value from its cloud investments. Implement cost-saving measures such as rightsizing, auto-scaling, and reserved instances to reduce overall cloud expenditure.
Monitoring and Performance Tuning. Set up and manage monitoring tools such as Azure Monitor and AWS CloudWatch to track the performance and health of cloud resources. Conduct performance tuning and optimisation to ensure the cloud infrastructure operates efficiently and effectively.

Desirable Skills

Experience supporting web-based applications, IIS, and SQL Server.
Excellent working knowledge of the Microsoft suite of technologies.
Good understanding of MacOS, MacOS Server, iOS devices.
Good working knowledge and experience of Microsoft Operating Systems.
Experience working with LAN and WAN technology (including TCP/IP, DNS, VOIP, Firewalls, switches).
Experience of maintaining security standards.
Knowledge of Active Directory and Group Policy Management.
Ability to create and maintain Technical Documentation.

Sound interesting? If you'd like to submit your application, please do so by Monday 30th September.

Manchester United endeavour to respond to all job applications, however, please consider that we receive a high volume of applications, and this may not always possible.

We recognise the importance of safeguarding children and adults at risk at Manchester United, as part of this commitment this post is required to have a Disclosure and Barring Service check at the appropriate level, as well as full reference history.

Manchester United is an equal-opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunities to applicants and employees without regard to background, ethnicity, race, colour, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status or other legally protected characteristics.
Manchester United Football Club are proud to be a signatory of the Armed Forces Covenant, supporting the armed forces community to transition into careers outside of the armed forces.
Manchester United is committed to working with and providing reasonable adjustments for applicants and employees. If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact us to make a request; we are here to help.

It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles. Your personal data will be processed on MU’s behalf by Korn Ferry.

Senior Infrastructure Engineer