At Manchester United, our focus is to create a high-performance environment where everyone can be their best, working together towards our common goal of football success. We believe the key to achieving this goal is connection and collaboration. Everyone coming together, working from one of our Manchester United office locations every working day to share skills, knowledge and ideas, building on the best of what we already do and looking at where we need to change and innovate.
The Purpose:
Old Trafford Tour & Museum are responsible for delivering world-class tours and experiences that immerse visitors in the rich history and heritage of Manchester United Football Club, creating unforgettable memories for fans from around the globe.
We are seeking a highly organised and engaging Museum Assistant who will be responsible for welcoming all Manchester United Museum & Tours visitors and provide support with bookings, upselling of merchandise and answering queries. You will serve as a brand ambassador for Manchester United and adhere to all operational, health & safety and security procedures.
The Role:
- To deliver the highest standards of customer service to all our guests, acknowledging the variety of languages and cultures that make up our visitor numbers.
- To use the department’s booking system to process bookings, new sales and booking alterations.
- To always ensure the security of tour attendees, as well as the security of the stadium.
- To engage with guests regarding the exhibits and exhibitions as they pass through the Museum.
- To help supervise the flow of visitors in the Museum.
- To always ensure the Museum is presentable, clean, and tidy.
- To upsell all ancillary Museum & Tours products and cross sell other venue related products.
- Any other duties as reasonably requested by a manager.
The Person:
- Ability to provide exceptional customer service by resolving queries and complaints quickly and effectively.
- Ability to connect and engage with a wide variety of people.
- Exemplary customer service skills gained within customer focused environments.
- High standards of personal presentation.
- Evolving knowledge of the history of Manchester United Football Club and the competitions it competes in.
- Proven ability to remain calm under pressure and a strong ‘can do’ work ethic.
- Self-motivated and ability to work independently or as part of a team as required.
- Basic levels of English and Math.
