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Job listing closed on 6 Apr 2024
27 Mar 2024

MCWFC Operations Executive

🇬🇧 Manchester, UK
Full Time
2+ years exp.


Manchester, GB

Opening Date: 22 Mar 2024

Full Time / Part Time: Full Time

Contract Type: Permanent

Closing Date of Applications - 05/04/2024

Our Story

Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.

Our Winning Team

MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.

As an Operations Executive, your aim will be to provide the highest levels of administrative, project management and operational support services to both players and staff, within the women’s programme. You will contribute effectively to help support our aims to consistently challenge for major trophies.

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and dental cover, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.

Your Impact

1. Coordinate, and provide support to the WLT, on key departmental projects. Coordinating and monitoring the delegation of day-to-day, weekly, or monthly project tasks to time, cost, and quality standards. Where applicable, lead and execute, allocated projects.

2. Coordinate the department/programme objectives, actions, risks, issues and other programme management measures, providing reports as required. Take ownership of the risks and issues log, working internally with key stakeholders to mitigate the risks to the programme, providing appropriate updates to the WLT, highlighting potential solutions along with accurate information to allow the WLT to make informed decisions.

3. Manage, organise and streamline multiple operational procedures and reporting within the department. Seek and plan regular reviews of the programme’s support processes and practices and identify continuous improvement opportunities to further develop them in line with the changing needs of the department and group.

4. Provide operational support to the women’s leadership Team (WLT); including but not limited to diary management, business travel & accommodation bookings, arranging visitor access, handling itineraries, distribution of meeting agendas, taking and distribution of meeting minutes as required.

5. Provide operational support for the Operations team in the delivery of services to players and staff within the Women’s and Girls’ programme including but not limited to matchday (home, away, preseason), Academy trials, team building events, staff meetings, signing sessions etc.

6. Provide Administrative Support to Wider Team; including but not limited to meeting coordination, raising of purchase orders, business travel and accommodation bookings, upkeep of travel records, collection of feedback, stationery, gift and equipment ordering, general record keeping.

7. Manage Matchday Administration; manage the women’s hospitality guest list for home games, distribute itineraries, tickets and parking information and ensure all information sent is accurate and received in advance. Work cross-functionally to ensure hospitality guest requirements are communicated appropriately. Be the key point of contact for external key stakeholders, such as the FA for their matchday requirements.

What we are looking for


· Previous experience in providing administration and operational support across multiple areas.

· Experience of coordinating projects

· Ability to work to a high level of detail and accuracy under pressure.

· Focused on providing an excellent service/experience.

· Flexible and able to work within the demands of a 24/7 operation, with travel and weekend working.

· Excellent communication and relationship building skills.

· A team player, helps create team spirit.

· Develops and delivers practical solutions to problems, takes action when seeing an opportunity to ‘add value’.


· Experience of working in a high performance environment

· Experience of working within professional sport

· Project management qualification or formal project management experience

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.

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