Battle Red Program Manager

The Houston Texans are in a season of growth and are seeking an individual for the position of Battle Red Program Manager.

Our Texans Teammate Habits:

Dedication to the team

Be adaptable

Passion for work

Win with integrity

Own the outcome

Culture: Weattract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.

Basic Function: Oversee the Battle Red Program which consists of managing 100+ part time teammates. Help execute and shape the vision of the Battle Red program.

Job Function (Duties & Responsibilities):

• Recruit, train and coach all Battle Red Teammates.
• Oversee payroll processing.
• Prepare materials and presentations for staff and business meetings.
• Assist with customer service correspondence, track customer service initiatives, document results and create corresponding reports for Club management.
• Manage Battle Red budgeting as a part of the Human Resources department, to include gameday operations.
• Manage all program communications including the Teams channel.
• Lead pre and post Gameday and large-scale event shift meetings.
• Lead teammate development to include mentoring, check-ins, and projects.
• Plan internal Battle Red engagement events such as End of Season party, holiday celebrations, etc.
• Determine incentive program requirements.
• Teammate performance management to include point system, corrective actions and coaching.
• Facilitate shift check-in process at stadium.
• Establish and facilitate Battle Red program policies, procedures and guidelines.
• Availability and flexibility to work weekends, after-hours and holidays at Club and LSSE game and non-game events.
• Perform various other tasks that may be assigned from time to time by the Human Resources Manager.

Position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.

Skills Required:

• Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment.
• Strong interpersonal skills and the ability to develop solid working relationships at all levels across the organization and externally.
• Ability to maintain attention to detail and possess ability to work effectively under pressure and with deadlines.
• Effective verbal, written and interpersonal communications.
• Excellent attention to detail and an ability to produce high-quality, accurate work within designated deadlines.
• Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
• Proven ability to apply high level of problem-solving and customer service knowledge and skills in resolving customer complaints or issues.
• Ability to maintain confidential and/or proprietary information.
• Proficiency in use of Microsoft Office software applications.

Education/Experience:

• Bachelor’s degree from a four-year accredited college or university preferred.
• High School Diploma required.
• Prior experience in a managerial role required.
• Customer Service and operations experience required.

Title: Battle Red Program Manager

FLSA Status: Exempt

Department: Battle Red

Reports to: Human Resources Manager

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.

If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.