AV/Scoreboard Operations Manager

GENERAL DESCRIPTION:
The Manager of AV/Scoreboard Operations is responsible for overseeing all aspects of audiovisual and scoreboard systems within the Toyota Center. This includes managing the setup, operation, and maintenance of AV equipment, digital signage, and scoreboards during events such as concerts, games, and corporate functions. The Manager will work closely with internal teams, including event operations, technical staff, and production teams, to ensure seamless execution of audiovisual presentations, ensuring an optimal experience for both performers and audience members.

ESSENTIAL RESPONSIBILITIES:

• Carries out supervisory responsibilities for assigned staff in accordance with the organization’s policies and applicable laws. Responsibilities include: training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing issues and solving problems and regularly communicating with staff.
• Perform and supervise daily operations of the audiovisual systems (audio, RF headend, RF distribution, LED displays, and intercom).
• Set, operate and strike all aspects of the audiovisual systems for Toyota Center events, including basketball, hockey, third party and internal events.
• Assist Game Presentation with technical aspects of gameday production.
• Establish requirements with Event Coordinators and delegate responsibilities within AV department.
• Handle maintenance, upgrades, troubleshooting and repairs of audiovisual systems and components.
• Handle press conference audio responsibilities.
• Route proper audio and video signals to private- and common-area monitors, broadcasters, replay control room and team video rooms.
• Work with CATV provider to maintain sufficient level of clean RF signal to televisions in all areas of the arena.
• Handle relationship with contractors/vendors of maintenance and repairs.
• Assist team video personnel, broadcast personnel and third-party technical personnel.
• Route proper audio and video feeds between TV truck and video control room.
• Organize and maintain all equipment in designated storage and work areas.
• Perform periodic and accurate systems checks.
• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.

MINIMUM QUALIFICATIONS:

• High School diploma or GED; college degree preferred.
• Minimum 5 years' experience in event or arena technical systems.
• Excellent customer service skills validated through demonstrated ability to interact well with others.
• Technical aptitude and basic knowledge of AV equipment, terminology and software
• Demonstrates basic knowledge of audio, RF, amplifier control module software and DSP control software and characteristics.
• Ability to accommodate a flexible work schedule to include nights, weekends, and holidays

PHYSICAL & MENTAL REQUIREMENTS:

• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others.
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
• The employee will be able to transfer and move items for departmental needs.
• The employee will be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.