D.C. United

Coordinator, Ticket Operations

JOB SUMMARY

The D.C. United & Audi Field Business Strategy & Analytics team is looking for an enthusiastic and detailed individual to support our growing portfolio of teams and stadium events, as Coordinator, Ticket Operations.

The Coordinator, Ticket Operations will focus on supporting all aspects of ticket and box office operations for events Audi Field, including D.C. United (MLS), DC Defenders (UFL), Washington Spirit (NWSL), DC Power FC (USL-Super League) and Audi Field Events. This position also acts as a key liaison between the Ticket Sales and Service team, venue management and other internal/external stakeholders.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES

Assist box office operations for events at Audi Field
Manage event day box office staff, including scheduling, logistics, etc.
Manage access control systems for all related events
Assist with all ticket operations duties for D.C. United (MLS), DC Power FC (USL-Super League) and Audi Field Events, including but not limited to: event creation, order processing, inventory management, payment plans, mobile ticket assistance, ticket exchanges, member account requests, etc.
Support our venue tenants (DC Defenders (UFL) and Washington Spirit (NWSL)) ticket operations on event days.
First point-of-contact for D.C. United Ticket Sales & Service Leadership and Representatives
Secondary point-of-contact for external ticket partners and event promoters
Utilize Ticketmaster suite of products, including: Archtics, Account Manager, TM One, Event Management Tool, TM Host, Virtual Venue, etc.
Work with Ticketmaster client support to troubleshoot system issues, event creation, reporting, etc.
Assist Finance team in reconciliation of all related events held at D.C. United-owned and operated properties
Maintain quality control on all related events ticketed products
Lead recurring training sessions for full-time ticket sales representatives
Form creation and data capture processes
Work with various D.C. United partners on operational builds, ie. Fevo
Maneuver within various large data sets to efficiently execute operational tasks
Develop and operate internal complimentary ticket program/processes

EDUCATION

Bachelor’s degree or relevant experience required.

WORK EXPERIENCE

1+ years of ticket operations experience preferred but not required

COMPETENCIES (KSAs)

Ticketmaster Archtics experience preferred
Microsoft Excel skills strongly preferred
Experience using Microsoft Dynamics CRM preferred
Excellent time management, organization and customer service skills
Ability to work flexible hours, including evenings, weekends and holiday

LANGUAGES

Spanish is a plus

SCHEDULE

8:30am - 5:30pm
Work demand is based on team and front office schedule
Ability to work flexible hours including evenings, weekends, and holidays based on the season’s schedule

SUPERVISORY RESPONSIBILITIES

10+ PT match-day staff

PAY RANGE

The good faith anticipated base pay range for this role is shown below, and actual base pay will depend on your skills, qualifications, experiences, location, and other business and organizational needs.

Anticipated base pay: $50,000-$55,000

TRAVEL

Some required, will remain in greater DC, MD, VA area

ENVIRONMENTAL AND PHYSICAL CONDITIONS

Must be available to work events in evenings, weekends and holidays as necessary

OTHER

Other duties as assigned (see disclaimer below)

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by the employee(s) assigned to this title. This description should not be construed as an exhaustive list of all responsibilities, duties, and skills required of incumbents holding the position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Further neither this description, nor completion of tasks associated with this title should be construed as a contract of employment. All D.C. United employees, unless otherwise designated by the Co-Chairs, are at-will employees.

All candidates must complete a successful background check.

D.C. United is committed to uplifting our community, staff, and club. We are seeking candidates to be a part of our journey in our quest for continued organizational growth and another MLS Cup.

D.C. United is an equal opportunity employer (EOE)

D.C. United reaffirms its commitment to the principles of equal opportunity and diversity. D.C. United is proud to be an equal opportunity workplace and is an affirmative action employer. D.C. United is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, pregnancy, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Employment decisions can include hiring, termination, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions are made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.