Position Summary:

Columbus Crew is seeking a Manager, Premium Service to ensure a positive overall fan experience and maintain premium season ticket memberships through the team’s passionate members and supporters. This is achieved through face-to-face interactions, consistent proactive touchpoints, and creating unique experiences and WOW moments. The position is responsible for providing first-class service including developing strong relationships with clients and identifying opportunities for business growth. The primary focus of this position is the total satisfaction of the Crew’s premium clientele.

Essential Duties & Responsibilities:

Identify opportunities for up-sells, add-ons, and referral business from premium clients as well as maximize revenue
Create and develop first-class rapport with Premium Season Ticket Members, clients and supporters of Columbus Crew
Serve as the primary point of contact for assigned Premium Season Ticket Members
Build strong relationships with Premium Season Ticket Members through proactive communication including seat visits, phone calls, e-mails, off-site meetings and other channels
Develop and execute creative solutions with premium clients to ensure a high level of satisfaction with the Crew brand
Assist in development and execution of membership benefits and programs
Support match-day responsibilities including on-field program execution, membership service program execution and staffing coordination
Support client base in teaching ticket utilization techniques
Meet defined membership extension and new business goals
All other duties as assigned

Required Skills, Experience & Abilities:

College graduate (4) year degree required
Minimum of 2-3 years of successful experience in sports, hospitality or entertainment is preferred
High proficiency in building and maintaining positive relationships
Ability to communicate effectively with a diverse population, including strong verbal communication skills
Ability to establish priorities and manage time effectively
Creatively find solutions to individual challenges and problems
Ability to work independently, take initiative and willingness to learn
Must maintain a professional appearance and demeanor at all times
Proficient with Microsoft Office Suite, including Power Point, Word, Excel
Proficiency with Salesforce and Archtics software preferred
Sports and entertainment industry experience is preferred

Ability to work a flexible schedule including evenings, weekends and holidays