Position: Premium Sales Account Executive

Department: Ticket Sales & Services

Reporting Relationship: Reports to the Premium Sales Manager

Status: Full-Time (Exempt)

Compensation: Salary plus commission

Primary Responsibilities:

Selling Responsibilities:

Sell Luxury Suites
Sell Long Term and Single Event Rentals for Panthers, Charlotte FC and major stadium events
Sell Membership Clubs
Sell Suite Club PSLs for Panthers and Charlotte FC
Additional Selling Responsibilities:
- PSLs and Season Tickets through outbound sales calls, phone sales
- Silver Club Level PSLs and Season Tickets
- Upgrading current PSL Owners through outbound and service calls
- Single Game Tickets
- Group Tickets
Represent Tepper Sports & Entertainment in various organizational promotions, charity functions, speaking engagements.
Assist (as needed) in the development, coordination, implementation of game day activities for both Carolina Panthers and Charlotte FC.
Committed to the support of department goals and objectives, such as budgets and sales goals.
Provide Premium Sales Manager with necessary support/statistical data

Service Responsibilities:

Provide a high level of customer service to all clients, including relationship building, day to day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow up, etc.
Work with Premium Service, Ticket Operations and Ticket Service Representatives to ensure all accounts are active, documented and up-to-date on invoicing, contracts, renewals, etc.
Assist in determining and implementing enhancement programs for full season accounts to generate sales and member retention.
Ensure proper maintenance of full season accounts is performed and current quality standards are met or exceeded.

Additional Responsibilities:

Assist in the overall success & meeting goals of the sales area of the Ticket Office
Administrative duties including filing, answering phones, and provide support to Ticketing Department
Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions and programs, etc.
Other duties as assigned by Department Leadership
Fulfill various responsibilities by assisting other departments (as needed)

Minimum Qualifications

At least 1 year of ticket sales experience at the collegiate or professional level
Must be flexible and available to work evenings and/or weekends, nights, and holidays
Must pass pre-employment screens

Skills for Success

Excellent organizational skills and attention to detail
Strong verbal and written communication skills
Works well under pressure while maintaining a positive attitude
Must be a team player, reliable, and dependable
Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
Must maintain complete confidentiality of privileged, and/or sensitive information
Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
Must be able to multi-task while managing time successfully

Physical Requirements

Sitting at desk and computer for long periods of time
Standing for extended periods of time
Must be able to lift 15 pounds at a time

Work Environment

This job operates in a professional office environment, as well as, outside in a stadium facility environment at times which may include inclement weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.