Branded Concepts F&B Manager

This position is to manage all communications, business processes, and logistical needs for each food and beverage branded concept location, for all events at PNC Arena in a professional manner with the highest standards.

Job Responsibilities:

• Provide exceptional guest experience and ensure staff are adhering to the highest standards of service.
• Oversee communications to food and beverage branded concept leads and other main points of contact.
• Ensure needs for the locations meet contractual obligations.
• Hire, train and maintain part time staff.
• Works closely with staffing coordinator (volunteer groups and PNC staff) to ensure branded concept locations are staffed appropriately.
• Effectively manage labor to ensure cost efficiency.
• Ordering of all food and beverage supplies needed for scheduled events.
• Oversee the upkeep of workspace and storage areas.
• Create a pleasing atmosphere for clients and their guests; assist clients with event day needs.
• Establish rapport with clients and guests.
• Coordinate and work well with other departments to ensure guests have an exceptional experience
• Keep accurate inventory of all products.
• Generate all necessary administrative documentation needed for management and clients including client receipts and daily sales reports.
• Stay up to date on new trends, methods, and items that can further improve serving clients.
• Ability to think fast and problem solve

Experience:

• Minimum of three (3) years’ experience in the food and beverage environment and in a supervisory capacity strongly preferred, preferably in an arena environment.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Guest service oriented with the ability to interact with all levels of management
• Must be available to work irregular hours including nights, weekends and holidays.
• Knowledge of accounting policy and procedures and POS Systems is required.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Must pass criminal background check.

Hurricanes Holding, LLC reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Hurricanes Holdings, LLC may require an employee to perform duties outside his/her normal description. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.