Digital Media - Intern Digital Media

Baltimore Ravens

Digital Media Intern

The Digital Media Intern will support the day-to-day operations of Ravens digital owned and operated channels by publishing content and information that supports multiple departments throughout the organization. This is not a social media, broadcasting, writing or I.T. position.

TIME FRAME: April/May 2024 – May/June 2025

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Update website and app content across various pages and platforms
• Oversee live-streaming events on website and app
• Prepare/update player/coach/cheerleader/staff bios, update roster and depth chart, post transactions
• Fulfill website requests by other departments
• Provide backend quality control of website and app – ensure all content is properly displayed and free of errors
• Assist in building sponsor promotion pages and sweepstakes entry forms
• Train and update responses for AI chatbot utilized on website and app
• Assist with the preparation and creation of marketing and business-related emails, including Ravens Call, Marketing/Ticketing, Purple, RISE, Corporate Sales and Suites
• Assist in troubleshooting CMS issues; work with NFL Support team
• Send mobile app push notifications for live events, promotions, content, and marketing or business-related communications
• Prize fulfillment and mailing of items needing to be shipped
• Assist in posting media content to digital platforms as needed; add relevant keyword tags and optimize pages for SEO
• On occasion, assist with the creation of photo gallery content for digital platforms, including captions, crediting and alternate text
• Other duties as assigned

Weekend On-Call (in rotation of every-other week):

• Post news articles, videos, photo galleries, audio content, transcripts, press releases, media advisories; add relevant keyword tags and optimize pages for SEO
• Create images and thumbnails for articles, videos, podcasts and photo galleries posted to digital platforms
• Send mobile app push notifications for breaking news

Gameday (Home & Away):

• Assist in creation of story images; post gameday news articles, photo galleries and post-game transcripts
• Assist in posting all gameday videos, including game highlights, press conferences and post-game videos
• Setup and ensure functioning of Squad Snaps AR activation (home games)
• Other duties as assigned

EXPECTATIONS:

• Work 40-hour-plus week, in addition to all game days (home and away) and required to work evenings, weekends and holidays when necessary
• Collaborate with other departments to fulfill organizational digital requests
• Perform duties as outlined by the Ravens’ organizational mission, values and goals
• Project a professional image in all interactions including fans, corporate partners and fellow Ravens’ associates, coaches and players
• Effectively communicate with co-workers within the department and throughout the organization
• Provide your own transportation to the Under Armour Performance Center, M&T Bank Stadium and any other places that may be required
• Responsible for providing your own housing in the Baltimore area
• Arrive on time
• Go the extra mile to assist other members of the department

REQUISITE EXPERIENCE AND/OR SKILLS:

• Have graduated from a 4-year degree institution by the start date of internship, or are currently enrolled in a graduate program
• Degree and/or prior experience in Digital Media, Web Development, Digital or Interactive Marketing, Journalism, Public Relations, Communications, Graphic Design or related field
• Have previous experience with a CMS
• Proven web development abilities
• Proficiency in basic content management platforms, HTML coding, Microsoft Word and Excel.
• Excellent communication, writing and proofreading skills; must possess a superior attention to detail
• Possess solid knowledge of digital media platforms
• Working knowledge of Photoshop and basic design experience; other design and Internet-related skills (Illustrator, SEO, CSS, etc.) a plus
• Availability to work long, irregular hours and adaptability to a fast-paced, ever-changing environment involving several simultaneous projects and supervisors
• Ability to meet deadlines, think creatively, and work well on a team
• Self-starter and collaborator
• Possesses initiative, passion for new innovation and technology, organization, creativity, customer focus, effective communication
• Have a positive attitude
• Must be able to lift 50+ lbs.

How To Apply:

All interested applicants must complete the online application as well as upload their resume AND cover letter. Any applications that are missing the required information will not be considered.

The Baltimore Ravens is an EEO employer and does not discriminate on the basis of an applicant's or employee's race, gender, age, national origin, color, religion, disability or any other protected basis under applicable law.