At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.   

To us it is so much more than just a game or concert.  It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.  

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce. 

The eligible candidate provides advice and counsel to people managers and employees in resolution of employee-related conflicts and discipline. Heavy experience with leading investigations of employee relations issues, i.e. employee complaints, alleged misbehavior and/or violation of work rules and policies. The ideal candidate will be able to make recommendations to resolve issues in accordance with SS&E policies, practices, and procedures. Consults with key stakeholders as needed, i.e. AVP People Business Partnership, Legal, Chief People Impact & Belonging Officer, etc. Consistently documents investigations and results. Ensures compliance with Performance Improvement Plans (PIP), Corrective Action Forms (CAFs), Conflict Resolution, Suspension and Termination Guidelines.

All duties are to be performed in accordance with SS&E and its People & Culture/People Business Partnership policies, practices and procedures. This position must also exhibit a high level of professionalism, confidentiality and personalized internal customer service that embodies the company’s One SS&E culture and core Values of Integrity, Success, Caring.

What You’ll Do: 

With a high level of confidentiality and sensitivity, investigate and evaluate cases of employee dissatisfaction or policy violations.
Independently interview employees and to determine issues and collect statements.
Provide guidance and counsel to management on employee related problems which could result in oral or written discipline up to and including termination of employment.
Report findings to management of the affected department and consult with People Business Partnership (PBP) Team, Legal Team and Chief People Impact & Belonging Officer on appropriate course of action.
Process investigation cases, including scheduling, conducting, and documenting due process meetings, interviewing of witnesses, collecting evidence, including statements, video surveillance, pictures, and any other documents relevant to the case.
Contact supervisors, review relevant policies and objectively document facts and opinions relevant to all cases.
Provide and collect information for unemployment claims and hearings.

Who You Are:  

Minimum of two years’ experience leading employee relations investigations
Flexibility to conduct conversations outside of normal working hours, on occasion
Strong knowledge of the Human Resources field to include Federal and State compliance regulations
Excellent communication skills with the ability to quickly connect and develop trust

Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills and ability to meeting targeted deadlines

Active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Excellent interpersonal and communication skills (verbal and written), fluent English

Ability to work efficiently, independently and cohesively, consistently producing quality results in a timely manner
Proficiency in Microsoft Word, Excel, PowerPoint and Microsoft Outlook necessary
Must possess excellent conflict resolution skills
Willingness to sign a NDA

In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development. 

If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!  

SS&E is an Equal Opportunity Employer 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations. 

Employee Relations Specialist - Temporary