A successful Premium Concierge provides best-in-class customer service to guests in our Premium Seating levels: Tanner Ridge, Suites, Field Seats and Lexus Lounge.
Primary Responsibilities:

Provide excellent service for Premium areas including Suites, Tanner Ridge and Field Seats
Greet & welcome each guest with knowledge of premium areas and benefits to assist with any game day inquiries – be able to work all areas as needed
Be available to all guests/fans for any questions, concerns as they enter their seating area and check on them periodically throughout the match
Demonstrate recognition by name/seating location and develop rapport with Annual Members
Ensure food & beverage are delivered and stocked in a timely manner and all guests are being attended to
Communicate with Levy & Guest Service staff to ensure gameday services are run effectively and efficiently
Be knowledgeable about seating layouts and setup/breakdown as needed
Have the ability to handle escalated situations with calmness and confidence
Ensure areas remain tidy and communicate to housekeeping when necessary
Be an ambassador for the Timbers organization in the community

Requirements:

Be present at most Timbers games as well as non-gameday events as scheduled
Be able to stand for several hours at a time and lift 25lbs
Computer proficient

Education:

High School Diploma/GED or equivalent experience.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.