Overview

As part of Retail department, the Coordinator - Retail Operations will oversee the fan experience and associate environment in all retail locations throughout the stadium in accordance with Club’s customer service standards and operating policies and procedures.

Core duties for this role include, but are not limited to:

Demonstrates and models excellent customer service behaviors utilizing Brewers Team Store CREW standards: Connect, Respect, Engage & Wow
Oversees the recruitment and onboarding of seasonal associates thru application screening, interview scheduling, and new hire onboarding including orientation and required store trainings
Educates and holds seasonal staff accountable on Team Store policies and procedures
Schedules and approves seasonal staff’s time in Nowsta according to monthly payroll budget, maintaining required staff levels in all store locations on gamedays and non-gamedays
Runs end of game reporting of gross & net sales and communicate data to Retail leaders.
Runs discounts, markdowns, and returns reporting on a monthly basis.
Ensures sales floor organization and store cleanliness meet department standards
Assists with preventing security risks/potential thefts and reporting to security

The ideal candidate will have one to three years of experience in Retail management, as well as previous cash handling and POS experience. Candidates with highly effective interpersonal and communication skills (written and verbal) are preferred.

Our Team

The Brewers Retail department captures and personalizes each fan’s visit to the stadium and contributes to the memories made at American Family Field. Our goal is to be the friendliest and most knowledgeable retail staff in the MLB. We represent ourselves, our city & our brand.

Our Pitch

You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.

We are proud to offer a highly competitive perks and benefits package including:

League wide medical insurance plan
Collaborative recognition program and incentives
Online educational platform for personal and professional development
Employee Resource Groups
Paid time off for volunteering
Year-round diversity, equity and inclusion training and development
Brewers Home Game tickets, promotional giveaways and other discounts!

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.