Overview

As part of Premium Service team, the Coordinator – Premium Service will overseeing activities related to the renewal and servicing of Premium Suites at American Family Field. This includes forming and maintaining relationships with key contacts, helping execute integrated business plan, and collaborating to create a positive experience for each Premium customer to encourage renewal of existing contracts.

Core duties for this role include, but are not limited to:

Develop positive relationships with Premium clients and assist with special requests and ticket fulfillment while onboarding new Lease partners.
Assist with handling in-game duties for the Premium Department for roughly 40 home games per year; serve as day of supervisor for concierge staff and interns, executing pre-game and in-game promotions and fulfilling Suite visits and special requests for Suiteholders
Assist in report creation, finding ways to make processes of data collection more automated and efficient.
Help facilitate and execute Suiteholder events; including coordination with design team on invitations, tracking RSVP’s and working with other departments needed to implement event.
Maintain Suite lease information; track current Suite leases, payment schedules, benefits.
Assist in invoicing process and payment monitoring.
Manage the contract and information database.
Oversee creation of collateral and reference forms for annual internal & external use as to improve client experience and sales initiatives.
Assist with suite rental procedures and inventory tracking.

The ideal candidate will have one to two years of experience in a related field, as well as a strong demonstrated work ethic, exceptional organizational and communication skills, acute attention to detail, and the ability to multi-task and prioritize.

Our Team

Passion for our team and exceptional service for our fans are the main focus of everyone working on the Milwaukee Brewers Premium Team.

The Premium Team is central to ensuring that the Suites and Premium areas of American Family Field are full of loud and proud fans of the Crew for every single home game. We aim to welcome and wow both new and returning guests to our Suites and Premium spaces, always striving to provide exceptional service with every fan interaction.

As stewards of the community and the Brewers brand, the Premium team is dedicated to creating an exceptional, fan-friendly experience that establishes positive connections, builds fan loyalty, and strengthens our brand.

Our Pitch

You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.

We are proud to offer a highly competitive perks and benefits package including:

Exceptional health and dental rates, and fully covered vision package
401(K) match and an additional annual contribution from the Club
Unlimited vacation time
11 paid holidays
Paid parental leave
Collaborative recognition program and incentives
Leadership development programming
Online educational platform for personal and professional development
Employee Resource Groups
Employee Assistance Plan (EAP)
Paid time off for volunteering
Year-round diversity, equity and inclusion training and development
Brewers Home Game tickets, promotional giveaways and other discounts!

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.

Coordinator - Premium Service