Job Title: Matchday Control Room Operative

Department: Security & Matchday Safety Department

Hours of Work: Variable hours (need to be available for Men’s First Team Home matches and other occasional events at Villa Park which will include evenings and weekends, working an average of 4.5 hours per shift)

Contract Type: Permanent

Salary: Competitive Day Rate

Location: Villa Park

Closing Date: Sunday 16 February 2025

Interview Date:February 2025

1. The Department

Aston Villa Football Club has established itself as a Premier League, Champions League and Women’s Super League Club with Villa Park hosting world class talent. The Security and Matchday Safety Department are responsible for ensuring Villa Park is safe and secure.

We work to maintain the highest standards of crowd management, safety protocols, and legal compliance to create and deliver safe and enjoyable world-class events and experiences for guests.

2. The Role

Aston Villa are looking for dedicated and experienced Control Room Operatives to join the match day safety team to assist in delivering world-class events and experiences for guests.

The successful candidates will be working with the Aston Villa Security and Safety Matchday team and will be mainly in the control room, where they will be on hand to deliver safe and enjoyable events in accordance with the Spectator Safety Policy, relevant legislation and the venue safety certificate.

The role will involve working in a fast paced control room alongside the Safety Officer, control room staff and key external stakeholders. Your duties will include recording all information passed through the control room on an incident management system, responding to queries, co-ordinating communication within the control room, sharing information to key personnel and logging and escalating issues that require further attention.

You will also be required to operate and monitor CCTV systems, operate and monitor exit gates and complete relevant reports during and post event to ensure all key details are captured.

For further information about the Role, please see the Role Profile.

3. The Person

To be considered for the role the postholder must hold a SIA CCTV license. You will also have experience of working within a busy control room as well as experience covering radio operations, logging systems and working on CCTV systems in busy environments. You must have strong communication skills, a passion for excellence, a friendly and approachable manner, and a focus on providing outstanding customer service.

This is a busy role that requires you to have strong organisational and planning skills and the ability to adapt to changing conditions quickly in a fast-paced operational environment. Ideally you will have exceptional communication and interpersonal skills, with the ability to build relationships with different audiences. You will also be a proactive self-starter who acts with a high level of integrity.

You must also be able to work flexible hours which will include matchdays, evenings and weekends and other stadium events.

As part of your application, you will be asked to:

1. Upload your CV

2. Answer the following question:

Please outline your key skills, qualities and experience which make you the ideal candidate for this role (400 words maximum)

For further information, the Role Profile and to apply please go to careers.avfc.co.uk/jobs

Right to Close Vacancy Posting Early

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We are proud to be a Disability Confident employer and fully support The FAs Football Leadership Diversity Code.

We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please seeAston Villa Football Club | The official club website | AVFC - Safeguarding

Right to Close Vacancy Posting Early

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.

Safeguarding Statement

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding

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