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Manager, Ticket Sales - Revenue

The Manager, Ticket Sales is responsible for maximizing new ticket sales revenue for the Washington Spirit by drastically growing our Season Membership base and by leading and actively-managing day-to-day activity of the Spirit season ticket and single game buyers sales team. This individual plays an instrumental role in the recruitment, hiring, training and development of the Spirit sales team toward the pursuit of annually established ticket sales goal metrics.


  • Recruit, hire, train and develop Washington Spirit sales associates with the focus of generating, maintaining and increasing new sales revenue via season ticket, partial-plan, and mini-plan sales, including the sale of premium seating at Audi Field

  • Monitor, manage and evaluate individual and team performance on an ongoing basis; inclusive of individual coaching sessions, weekly meetings and monthly review process

  • Provide appropriate feedback and direction to sales associates to support each team member in their professional growth journey

  • Develop and implement department training strategy, scripts, policies and procedures

  • Collaborate with the Head of Ticketing to develop strategic call campaigns, new sales packages and opportunities for new sales

  • Assist sales associates in resolution of concerns/issues related to new sales

  • Support sales associates with process and opportunities, inclusive of face-to-face appointments

  • Develop and implement an engaging in-game sales strategy to generate new leads and nurture existing client relationships

  • Continuously network with industry peers to understand best practices and position the Spirit to consistently challenge the status quo

  • Manage outbound sales call campaigns for new business categories through CRM tool and sales reports, tracking ROI and lead / pipeline management

  • Work with Spirit executive team to create company-wide sales contests & incentives to motivate entire organization to support new sales

  • Engage with local college university sports management leaders to create strong talent funnel of top for future sales associate opportunities

  • Participate in sales recruitment events during the calendar year in an effort to identify non-market candidates

  • All other duties as assigned by the Head of Ticketing


  • Demonstrated success owning and delivering ticket sales targets

  • Demonstrated ability to manage and motivate ticket sales staff to achieve goals

  • Demonstrated organization and analytical skills

  • Demonstrated organizational leadership


The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Bachelor’s degree, or equivalent experience required

  • Minimum 2 seasons of ticket sales experience

  • History as a top revenue producer for a sports and/or entertainment organization

  • Track record of achieving and surpassing sales goals

  • Ability to clearly and effectively explain the ticket sales process

  • Training & recruiting experience

  • Proficient in Microsoft Office Applications


  • Must have the ability to maintain professional behavior and appearance

  • Must have a strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills

  • Must have good decision-making skills, solid judgment and interpersonal effectiveness

  • Must be self-directed and able to work independently

  • Must have truly outstanding customer service and interpersonal communication skills

  • Must possess strong communication skills; must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills

  • Must have an interest and ability in serving others as one of the primary functions of their job

  • Must be flexible & reliable team player, both within own department and within company as a whole

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption

  • Must be commercially focused on achieving and surpassing revenue goals within a highly sales focused organization

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.