The Manager, Ticket Sales is responsible for maximizing new ticket sales revenue for the Washington Spirit by drastically growing our Season Membership base and by leading and actively-managing day-to-day activity of the Spirit season ticket and single game buyers sales team. This individual plays an instrumental role in the recruitment, hiring, training and development of the Spirit sales team toward the pursuit of annually established ticket sales goal metrics.

PRIMARY RESPONSIBILITIES:

Recruit, hire, train and develop Washington Spirit sales associates with the focus of generating, maintaining and increasing new sales revenue via season ticket, partial-plan, and mini-plan sales, including the sale of premium seating at Audi Field
Monitor, manage and evaluate individual and team performance on an ongoing basis; inclusive of individual coaching sessions, weekly meetings and monthly review process
Provide appropriate feedback and direction to sales associates to support each team member in their professional growth journey
Develop and implement department training strategy, scripts, policies and procedures
Collaborate with the Head of Ticketing to develop strategic call campaigns, new sales packages and opportunities for new sales
Assist sales associates in resolution of concerns/issues related to new sales
Support sales associates with process and opportunities, inclusive of face-to-face appointments
Develop and implement an engaging in-game sales strategy to generate new leads and nurture existing client relationships
Continuously network with industry peers to understand best practices and position the Spirit to consistently challenge the status quo
Manage outbound sales call campaigns for new business categories through CRM tool and sales reports, tracking ROI and lead / pipeline management
Work with Spirit executive team to create company-wide sales contests & incentives to motivate entire organization to support new sales
Engage with local college university sports management leaders to create strong talent funnel of top for future sales associate opportunities
Participate in sales recruitment events during the calendar year in an effort to identify non-market candidates
All other duties as assigned by the Head of Ticketing

SECONDARY RESPONSIBILITIES:

Demonstrated success owning and delivering ticket sales targets
Demonstrated ability to manage and motivate ticket sales staff to achieve goals
Demonstrated organization and analytical skills
Demonstrated organizational leadership

QUALIFICATIONS:

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree, or equivalent experience required
Minimum 2 seasons of ticket sales experience
History as a top revenue producer for a sports and/or entertainment organization
Track record of achieving and surpassing sales goals
Ability to clearly and effectively explain the ticket sales process
Training & recruiting experience
Proficient in Microsoft Office Applications

Knowledge/Skills/Abilities

Must have the ability to maintain professional behavior and appearance
Must have a strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills
Must have good decision-making skills, solid judgment and interpersonal effectiveness
Must be self-directed and able to work independently
Must have truly outstanding customer service and interpersonal communication skills
Must possess strong communication skills; must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills
Must have an interest and ability in serving others as one of the primary functions of their job
Must be flexible & reliable team player, both within own department and within company as a whole
Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption
Must be commercially focused on achieving and surpassing revenue goals within a highly sales focused organization

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Manager, Ticket Sales - Revenue