Reporting to Manager, Inside Sales, the Inside Sales Representative participates in a sales development program geared to prepare entry-level candidates for a career within the sports sales industry.
The Washington Nationals are seeking motivated and driven individuals to join the Nationals Inside Sales Department. These individuals will receive detailed and comprehensive sports sales training with a strong focus on developing the skills necessary to become an industry sales leader. The training will benefit the individual’s career growth as a full menu sports sales representative. This position is a commission driven, full-time position.
The Nationals are a military-friendly organization actively recruiting veterans and spouses.
Essential Duties and Responsibilities:
Ticket Sales and Service
- Sell new full season tickets, partial season tickets, group tickets, and premium seats including nightly suites.
- Establish relationships by making outbound phone calls, setting face-to-face appointments, and booking ballpark tours to current and prospective clients.
- Meet or exceed daily outbound call volume as set by the Manager, Inside Sales.
- Work games, nights, weekends, and holidays as assigned.
- Meet or exceed weekly and monthly sales goals.
- Provide excellent customer service at all times on the phone and in person at Nationals Park.
- Present self in professional manner, and show ability to interact with all levels of the organization.
- Actively assist customer service efforts by emailing and mailing invoices, tickets, or promotional materials to current and prospective clients.
Maintain Accurate Records
- Maintain computerized records of all season ticket customers and prospective clients with our CRM system.
Thrive in a Team Setting
- Perform game day duties such as visiting clients, providing customer service at the sales table, or answering inbound phone calls.
- Actively assist with non-game events, such as NATS PLUS Presentations, Hot Stove, Select-A-Seat, etc.
- Represent the Washington Nationals organization at offsite community events promoting Nationals ticket opportunities.
- Perform other duties as assigned.
Minimum Education and Experience Requirements
- Bachelor’s degree in Business, Sports Management, related field, or equivalent military experience.
- Sales experience preferred
Knowledge, Skills, and Abilities necessary to perform essential functions
- Attention to detail including excellent time management and organizational skills.
- Highly proficient in the following software programs: Word, Excel, PowerPoint, databases
- Strong communication skills as well as very strong interpersonal skills.
- Ability to deliver effective results and meet tight deadlines in a sales environment.
- Strong work ethic and passion to build a career in professional sports sales.
- Must be able to work well independently and in a team environment.
- Ability to display high level of integrity, positivity, and accountability in all aspects of the job.
- This position requires some traveling around the ballpark to visit clients during home games, with the ability to escort and show clients different aspects of the ballpark.
- Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.
- Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
- Game day: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.