The Senior Manager, Premium Clubs oversees and manages the food and beverage operation for five private clubs/restaurants. They are tasked with executing the highest standards of service and hospitality to create unforgettable experiences in Rogers Arena’s most premium spaces.

This role will focus on:

Delivering superior customer service, creating memorable dining and best in class fan experiences through effective hiring, managing, and training of part-time staff
Providing leadership, development, and motivation to the team to ensure guest experience is always paramount through consistent delivery of high quality food and beverage
Identifying root causes of gaps in guest satisfaction and assisting in the development of corrective and proactive action plans where appropriate
Overseeing all day to day and event activity to ensure proper planning and execution including but not limited to staff scheduling, room readiness, and product orders from the internal warehouse
Overseeing post-event administrative responsibilities such as cash reconciliations, gratuities disbursements, product orders, and staff hours submissions
Maximizing resources and inventories by managing cost, maintaining equipment, monitoring inventory and budget to ensure the best use of inventory and allocation of expenses
Developing sales budgets and the successful execution of these budgets
Ensuring that requirements for appropriate sanitation and food safety levels are met
Supporting other Hospitality departments on an as needed basis for other events such as internal events or significant catering functions (on or offsite)
Serving as an inspirational, committed, and responsible member of the company’s Leadership team

WE HAVE:

A team you can belong to and believe in
A fun, high energy environment
An open mind for new ideas
The opportunity to embark on a career development journey

YOU HAVE:

At least 5 years of experience leading fine dining food and beverage operations
Demonstrated strong on floor presence and hands-on approach
Polished professional appearance and manner
Strong commitment to a premium level of quality and service
Strong food, wine, and beverage knowledge
Proven inspiring leadership skills with ability to rally a team to achieve its highest potential and then taking it to the next level
Strong business acumen with a proven ability to provide insightful industry leading, best in class practices that support innovation
Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty
Strong solutions-based problem-solving skills, including the ability to analyze current business problems and implement recommended solutions
Superior communication and conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
Ability to handle conflicting deadlines and prioritize
Flexibility to work evenings, weekends, and holidays

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.