Reports To: Senior Retail Operations Manager (and/or Merchandise Supervisor)
Department: Retail
Position Summary:
The Lead Merchandiser is responsible for overseeing a group of Assistant Merchandisers, ensuring effective training, and planning merchandising strategies to optimize retail performance. This position bridges operational execution with strategic planning, fostering a collaborative environment that enhances efficiency, sales, and overall guest experience.
Key Responsibilities:
Leadership & Team Management:
- Supervise, mentor, and provide guidance to the team of Assistant Merchandisers.
- Develop and implement training programs to ensure team members are well-equipped to meet merchandising standards.
- Schedule and delegate responsibilities among team members to maximize efficiency and coverage.
Merchandising Strategy & Execution:
- Plan and implement overall stand merchandising layouts in accordance with company standards and event-specific needs.
- Monitor sales trends and provide recommendations for improving product placement and inventory management.
Training & Development:
- Facilitate onboarding and ongoing training for Assistant Merchandisers to enhance their skills in merchandising, inventory, and customer service.
- Lead by example, demonstrating best practices in merchandising and operational efficiency.
Inventory & Loss Prevention:
- Oversee inventory levels across stores and kiosks, ensuring proper restocking and rotation of products.
- Work with the Merchandise and Warehouse Supervisors to implement loss prevention measures.
Operational Support:
- Coordinate pre-event merchandising preparations, including product counts and kiosk setups.
- Provide support during events to ensure merchandising goals are met and resolve any operational challenges.
- Collaborate with the warehouse team to streamline receiving, ticketing, and transferring of products.
Required Qualifications:
- A secondary school diploma and 3–5 years of retail experience, with at least 1–2 years in a leadership or supervisory role.
- Strong merchandising experience with a proven ability to implement visual standards and strategic layouts.
- Demonstrated ability to lead and motivate a team while fostering a positive and productive work environment.
- Exceptional problem-solving and decision-making skills.
- Outstanding verbal communication skills and a commitment to service excellence.
- Flexible and adaptable, with the ability to manage changing priorities and dynamic schedules.
- Effective time-management skills and the ability to multitask in a fast-paced environment.
Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that supports a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.