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Assistant Manager, Retail Operations

The Assistant Manager, Retail Operations will organize and supervise the retail function at hockey games, concerts, lacrosse games, and events at Rogers Arena. The position will require close liaison with tour merchandise, on-site event managers, and our part-time retail staff. The incumbent will oversee concerts from initial tour contact right through to running the event, financial settlement, and follow up after the event as needed. Coverage for hockey games, lacrosse games and day shifts at the Canucks Team store, as well as occasional concerts at Abbotsford Centre, will also be required on an as needed basis.

This role will focus on:

  • Supervising part-time Retail staff for events; working with Retail team to hire, train, coach, and performance manage part-time staff

  • Maintaining elevated levels of customer service; dealing with elevated customer concerns

  • Handling cash, float requirements, and financial settlement for the event

  • Acting as the main contact for events regarding merchandise logistics, tracking, and counting in, as well as expected attendance levels, merchandise deals, etc.

  • Pre- and post-event organizing of all selling locations, including provision of supplies and hardware as per event requirements

  • Working with external merchandiser to arrange check-in time, explain Vancouver retail environment, event reconciliation and payment, and destination details

  • Establishing and implementing loss prevention techniques to decrease shrinkage in kiosks, working with security on preventative measures

  • Completing bank reconciliation and deposits for all concert and event nights

  • Working with Manager on developing yearly marketing calendar and supplying support on an event-by-event basis on each marketing initiative

  • Developing added revenue opportunities to drive business to store

  • Facilitating pre-order program and pick up stations during events

  • Working closely with People department on employee issues and to ensure proper staffing levels for each event

  • Communicating event details and event budgets to retail team for execution

  • Providing coverage for hockey events and in the Team Store as needed


  • A team you can belong to and believe in

  • A fun, high energy environment

  • An open mind for new ideas

  • The opportunity to embark on a career development journey


  • Post-secondary diploma or degree in related discipline (e.g., Business, Marketing & Sales)

  • At least two years of retail management in a multi-store capacity as a supervisor or equivalent; experience working in an event style business at a supervisory level

  • Excellent knowledge of retail industry, with a sporting goods background preferred

  • A proven ability to lead, manage and motivate a staff of up to 50

  • Solid computer skills and knowledge of POS systems (inventory management systems), proficiency with MS Excel

  • Sales-driven and detailed-oriented personality

  • Strong ability to multitask and adapt to change

  • Exceptional cash handling skills and an ability to problem solve if discrepancies occur

  • Excellent communication, customer service, and problem-solving skills

  • Ability to work a flexible schedule (evenings and weekends) and extended hours as needed

  • As this position will be required to travel between Vancouver and Abbotsford on occasion, the incumbent must hold a valid driver’s license and have access to a vehicle

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.