Based at Wembley Stadium, the home of football, the London Football Association is responsible for governing, safeguarding, and developing football across the capital. We were established in 1882 and have an incredibly rich and proud history. More recently we have been undergoing a period of exciting transformation and modernisation through the delivery of our strategy – Harnessing the Power of Grassroots Football.
At the heart of this strategy is a vision to harness the power of football to enrich more lives in London. We are very enthusiastic about the wider benefits that football can bring to society, and we know that if we are to have any chance of delivering this vision, we must create the right environments for people to thrive.
The Football Services Administrator will play a key role by undertaking administrative services across this department and will contribute to the delivery of London FA's Strategy.
You will be joining a diverse and dynamic organisation that cares passionately about the role grassroots football can play to change people's lives. We value and develop our employees and promote several benefits, to include very flexible working arrangements, numerous staff development and progression opportunities and a generous pension scheme.
- To always act in the best interests of Children and Young People and to ensure their welfare is considered in all decisions and actions taken.
- To ensure high level customer service standards as primary responder to Football Services enquires, to include managing the discipline, cup competition, safeguarding and club affiliation inboxes and managing incoming telephone enquiries.
- To provide effective administrative support to the Football Services team in delivering the annual operational plan and related outcomes.
- Support the delivery of the London FA affiliation programme, working directly with London FA clubs.
- Work with the Head of Football Services to deliver the annual League Sanctioning process.
- To support the London FA discipline process through administering cautions and standard (match-day) charges.
- To assist London FA with its safeguarding commitments including safeguarding club visits.
- To support as and when required with administration of County Cup competitions.
- To support the delivery of other key areas of the business including (as and when required).
- To assist with co-ordinate and arrange discipline commissions, personal hearings and appeals.
- Commitment to on-going professional development.
- To liaise and collaborate with referee department on related matters.
What we are looking for
Essential skills and experience
- Competent in the use of IT, including Microsoft Office applications.
- Experienced in working in a high-pressure environment and delivering results within agreed time limits.
- Experience of working with challenging customers and supporting the delivery of their enquiries.
- Excellent customer service skills.
- A working understanding and application of inclusion, equality, and diversity.
- A working understanding of safeguarding policy and practice.
- Problem-solving and decision-making skills
- Ability to prioritise and structure work.
- Ability to multi-task.
- Effective communicator – verbal and written.
- Ability to read, digest and assimilate information quickly and effectively.
- Able to effectively monitor and evaluate tracking systems.
- Commitment to on-going professional development
- Ability to review process and make improvements.
Desirable skills and experience
- Knowledge of and experience of working in grassroots Football.
- Knowledge of the County FA Disciplinary Process
- Knowledge of the County FA Cup Competitions programme
- Knowledge of the County FA Club Affiliation Process
- Experience using CRM systems.